Assistant Store Manager - The Summit at Fritz Farm

As an Assistant Store Manager at Warby Parker, your key responsibilities include overseeing inventory management, leading a team of Retail Advisors, and enhancing the customer shopping experience. You’ll also manage shifts, conduct meetings, and implement new processes that drive our vision and values forward, all while creating a supportive and positive atmosphere.

To be considered for the Assistant Store Manager role at Warby Parker, candidates should have over a year of management experience in retail, strong interpersonal skills, and a customer-focused mindset. Previous experience in sales or operations in a complex retail environment is essential, combined with a drive for achieving top performance and team support.

Warby Parker provides various career growth opportunities for Assistant Store Managers, including mentorship from experienced leaders, participation in special projects, and hands-on training in leadership skills. Engaging in performance reviews and onboarding new team members also allows Managers to develop their coaching skills and advance their careers.

An Assistant Store Manager at Warby Parker can expect a team culture that promotes inclusivity, support, and empathy. The atmosphere is designed to encourage open communication and collaboration, with a focus on delivering exceptional customer service while ensuring team members feel valued and engaged.

Warby Parker offers an attractive benefits package to full-time Assistant Store Managers, including health, vision, and dental insurance, a retirement savings plan with company matching, paid time off, parental leave, and even optical education reimbursement. There’s also a snack pantry and many other perks to keep the workplace enjoyable!

To handle an underperforming team member, I would first have a one-on-one conversation to understand any challenges they might be facing. It’s important to listen actively and provide constructive feedback while collaboratively setting goals to improve their performance. Encouraging open communication will also create a supportive environment that helps them thrive.

I would focus on creating a customer-first culture by training team members to actively engage with customers, anticipate their needs, and resolve any concerns effectively. Regularly collecting feedback from customers will help us understand where we can enhance their experience. Additionally, streamlining processes to minimize wait times could greatly improve satisfaction.

In my previous role, I led a team through a busy holiday season by implementing daily huddles to set clear goals and address any challenges. This allowed us to continuously adapt our strategies and support each other. We met our sales targets and created a fun, cohesive environment despite the high-pressure situation.

Communication is vital for an Assistant Store Manager because it fosters a team-oriented environment where everyone feels valued and informed. Clear communication helps align team goals, shares customer feedback for improvement, and ensures that operational tasks are completed efficiently. It creates a culture of trust and collaboration.

On a busy day, I prioritize tasks by first identifying what has the biggest impact on customer service and team efficiency. I focus on immediate customer needs, delegate responsibilities based on team strengths, and maintain a flexible mindset to adjust priorities as situations change.

I would ensure my team understands Warby Parker’s brand values by integrating them into our daily conversations and training sessions. Regularly sharing stories that exemplify these values can inspire team members to embody them in their interactions with customers, reinforcing a consistent brand message.

In my past roles, I’ve managed inventory by implementing tracking systems that reduce discrepancies and ensure product availability. Efficient inventory management is crucial as it directly impacts sales, customer satisfaction, and overall store performance. I would use data analytics to adjust inventory levels and address slow-moving items.

I handle conflict by addressing it promptly and facilitating an open dialogue between the parties involved. I encourage them to express their perspectives and work collaboratively to find a solution. By fostering a respectful environment, we can turn conflicts into opportunities for growth.

An Assistant Store Manager plays a crucial role in fostering a positive work culture by modeling behavior that emphasizes respect, teamwork, and support. By recognizing team achievements and encouraging input during decision-making, I create an inclusive culture where every team member feels empowered to contribute.

I want to work for Warby Parker because I admire the company’s commitment to social responsibility and innovative approach in the retail eyewear sector. The opportunity to lead a team while contributing to a mission that prioritizes vision for all resonates with my values, making it an ideal place for me to grow both personally and professionally.