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Keyholder - The Street at Chestnut Hill

Warby Parker is seeking a self-motivated Sales Supervisor to enhance customer experiences across their retail locations in the U.S. The role involves leading the sales floor and improving retail processes.

Skills

  • Exceptional interpersonal skills
  • Strong communication abilities
  • Problem-solving mindset
  • Customer service excellence

Responsibilities

  • Communicate brand values and philosophy
  • Promote an inclusive retail environment
  • Demonstrate product knowledge and style advice
  • Lead sales operations and team meetings
  • Open and close the store

Education

  • Professional retail experience
  • Management experience preferred

Benefits

  • Health, vision, and dental insurance
  • Paid time off and holidays
  • Retirement savings plan
  • Parental leave for all parents
  • Optical education reimbursement
To read the complete job description, please click on the ‘Apply’ button

Average salary estimate

$57500 / YEARLY (est.)
min
max
$50000K
$65000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Keyholder - The Street at Chestnut Hill, Warby Parker

Are you ready to step into a dynamic role as a Keyholder at The Street at Chestnut Hill with Warby Parker? This is more than just a job; it's an opportunity to create exceptional experiences for our customers and be part of a company that values creativity and community. As a Keyholder, your mission will be to communicate Warby Parker's unique values and philosophy while leading your team to deliver outstanding customer service. You'll be the heartbeat of the store, sharing your product knowledge and offering genuine style advice. Whether it’s coming up with innovative ways to enhance the glasses-shopping experience or handling store operations smoothly, you’ll play a crucial role. If you’re a self-motivated individual with at least 6 months of management experience in retail, we want to hear from you! We believe in building an inclusive culture and need someone who thrives in team-oriented environments and adapts quickly under pressure. Your positive energy will resonate through your interactions with customers and colleagues alike. Plus, with perks like health benefits, paid time off, and an employee snack pantry, working at Warby Parker is more than just a career; it's a lifestyle. Come be a part of a mission-driven company that offers opportunities for growth and is dedicated to making vision care accessible to everyone, one stylish pair of glasses at a time!

Frequently Asked Questions (FAQs) for Keyholder - The Street at Chestnut Hill Role at Warby Parker
What are the key responsibilities of a Keyholder at Warby Parker?

As a Keyholder at Warby Parker, your main responsibility will be to create exceptional customer experiences by sharing the brand’s story and values. You will lead the sales on the floor, execute front-of-house operations, and manage team meetings in the absence of a manager. Additionally, you'll need to demonstrate product knowledge, provide honest style advice, and cultivate an inclusive retail environment.

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What qualifications are required for the Keyholder position at Warby Parker?

To qualify for the Keyholder position at Warby Parker, candidates should have prior retail experience in a customer-focused environment, with at least 6 months in a management role. Exceptional interpersonal and communication skills are required, alongside a proactive, adaptable approach to problem-solving. Having a passion for retail and a team-oriented mindset is also crucial.

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What does a typical day look like for a Keyholder at Warby Parker?

A typical day for a Keyholder at Warby Parker involves engaging with customers, leading the sales efforts, and ensuring smooth store operations. You'll be facilitating team meetings, providing support in inventory management, and working on special projects that contribute to the overall customer experience. Expect a mix of leadership, sales strategies, and creative problem-solving.

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What benefits does Warby Parker offer to Keyholders?

Keyholders at Warby Parker receive a range of benefits, including health, vision, and dental insurance, paid time off, retirement savings plans, and parental leave. Other perks include short-term disability, an employee assistance program, optical education reimbursement, and access to a snack pantry, making Warby Parker an engaging workplace.

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How does Warby Parker support career growth for Keyholders?

Warby Parker encourages career growth and offers opportunities for advancement within the company. As a Keyholder, you will be trained in various aspects of retail management, customer service, and team leadership. The culture at Warby Parker fosters continuous learning, allowing you to develop your skills and explore potential promotional paths.

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Common Interview Questions for Keyholder - The Street at Chestnut Hill
How would you describe Warby Parker's company culture?

When answering this question, emphasize the importance of creativity, empathy, and innovation at Warby Parker. Discuss how the company values inclusiveness and community, and express your understanding of their mission to provide accessible vision care while creating positive customer experiences.

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What strategies do you use to provide exceptional customer service?

Showcase your customer service strategies by mentioning the importance of active listening, empathy, and thorough product knowledge. Explain how you stay calm under pressure and adapt your approach based on individual customer needs, ensuring every interaction feels personalized and genuine.

Join Rise to see the full answer
Can you give an example of a time you led a team to success?

Prepare a specific example where you successfully united your team towards a common goal. Explain your role in fostering collaboration, setting clear expectations, and motivating team members. Highlight how your leadership positively impacted overall performance and customer satisfaction.

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How do you manage stress during busy retail periods?

Discuss your stress management techniques, such as prioritizing tasks, maintaining open communication with your team, and staying organized. Mention the importance of a positive attitude, encouraging teamwork, and adapting swiftly to changes, which help you stay effective during peak times.

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What do you think makes the glasses shopping experience unique?

Share your insights on how the glasses shopping experience is not just transactional but relies heavily on personalized guidance and style advice. Discuss how Warby Parker’s unique approach enhances customers' experiences with engaging interactions and thoughtful service that goes beyond just selling products.

Join Rise to see the full answer
How would you handle a dissatisfied customer?

Demonstrate your conflict-resolution skills by outlining a systematic approach. Start by calmly listening to the customer’s concerns, validating their feelings, and apologizing for the inconvenience. Then, explain how you would work towards a satisfactory solution while keeping in mind company policies.

Join Rise to see the full answer
What motivates you in a retail environment?

Discuss your passion for helping customers find the right products and the satisfaction of fostering positive shopping experiences. You can also mention your desire to achieve team goals and contribute to a supportive work atmosphere that encourages growth for all team members.

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How do you stay informed about retail trends and brand developments?

Explain the different channels you utilize for staying up-to-date, such as industry news, social media, newsletters, or attending workshops. Emphasize how continuous learning helps you bring innovative ideas to the store, ultimately enhancing customer interactions.

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What is your approach to teamwork?

Share your belief in the value of open communication, mutual respect, and collaboration. Provide examples of how you effectively work with your colleagues to achieve common objectives, support each other during busy periods, and celebrate successes together as a team.

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Why do you want to work for Warby Parker?

Express your admiration for Warby Parker’s commitment to social responsibility, innovation, and creating positive customer experiences. Highlight how their mission resonates with your values, and how you believe your skills and passion align perfectly with their vision and culture.

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Warby Parker was founded with a mission: to inspire and impact the world with vision, purpose, and style. We're constantly asking ourselves how we can do more and make a greater impact, and that starts by reimagining everything that a company and...

579 jobs
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FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
No info
SALARY RANGE
$50,000/yr - $65,000/yr
EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
December 18, 2024

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