Licensed Optical Keyholder, Part-Time - Biltmore Fashion Park

As a Licensed Optical Keyholder at Warby Parker, your main responsibilities will include providing outstanding customer service, taking and recording precise eyewear measurements, and ensuring that all finished eyewear meets company standards. You’ll also help lead the optical team, manage day-to-day operations, and maintain a positive work environment, all while acting as the primary contact for customer inquiries.

To qualify for the Licensed Optical Keyholder position at Warby Parker, you must be a licensed dispensing optician or an ABO-certified optician with at least two years of experience, including supervisory responsibilities. Additionally, you should have a passion for the eyewear industry, excellent communication skills, and the ability to foster a productive team culture.

In your role as a Licensed Optical Keyholder at Warby Parker, you'll serve as a mentor and leader within the optical team. You will help guide the team’s daily activities, provide training for newer opticians, and exemplify exceptional customer service through your own actions, creating both a productive workplace and stellar customer experiences.

Warby Parker differentiates itself as an employer by emphasizing a mission-driven approach to business, where every employee is encouraged to contribute to a culture of creativity and empathy. The company not only prioritizes a positive customer experience but also promotes social responsibility through its Buy a Pair, Give a Pair program, making it a fulfilling place to work for Licensed Optical Keyholders.

Warby Parker ensures customer satisfaction by equipping Licensed Optical Keyholders with the knowledge and skills needed to address diverse eyewear needs. Keyholders are trained to provide personalized service, listen to customer feedback, and keep abreast of the latest eyewear innovations, allowing them to recommend the best options and create a joyful shopping experience.

When answering, highlight your years of experience, specific skills you've acquired as an optical professional, and any supervisory roles you've held. Showcase particular achievements or experiences that demonstrate your ability to provide exceptional customer service.

This is your chance to demonstrate your problem-solving skills. Talk about your approach to staying calm, listening to the customer’s concerns, and finding a solution that satisfies both the customer and the company’s policies. Use a real-life example if possible.

Discuss the importance of communication, fostering mutual respect, and celebrating team successes. Share specific strategies you've used in the past to maintain a motivated and cohesive team environment.

Share your commitment to continuous learning through reading industry publications, attending seminars or webinars, and participating in professional networks. Mention how staying informed enhances your service and helps you advise customers effectively.

Reflect on Warby Parker's mission, culture, and values. Emphasize your alignment with their goals and how you can contribute positively as a Licensed Optical Keyholder. Share personal values or experiences that resonate with the company’s vision.

Articulate your training approach, focusing on clear communication and hands-on practice. Consider discussing how you would tailor your training modules according to the individual's learning style, thus ensuring a comprehensive understanding of their responsibilities.

Discuss techniques you find effective for gently recommending additional products, like building rapport with the customer and listening for cues that indicate interest. Share an example of a successful upsell experience involving eyewear.

Offer a detailed account stressing the importance of empathy and understanding. Talk about the situation, your approach, and how your connection led to an enhanced customer experience, ultimately resulting in a positive outcome.

Describe the thorough processes you adhere to when measuring and fitting eyewear, including double-checking your work and referencing Warby Parker’s standards and guidelines. Highlight how these practices guarantee customer satisfaction and safety.

Identify techniques you use to prioritize tasks, such as creating lists or segmenting your responsibilities for effectiveness. Stress the importance of staying organized and communicating with colleagues to ensure the store runs smoothly during peak busyness.