Job details

Lead Dispatcher

El Dorado Disposal, a Waste Connections company, is looking to hire a full time Lead Dispatcher at our location in Placerville, CA!The schedule will be Monday - Friday working an 8 hour shift. The pay range for this job category is $24-$28 per hour.DUTIES AND RESPONSIBILITIES:• Work in conjunction with other departments to resolve customer disputes & demonstrate the ability to become proficient in the use of proprietary operational systems.• Analyzing and resolving customer inquiries for missed pick-ups, misplaced containers and property damage.• Assisting driver(s) when a pick up or delivery is in question before servicing.• Scheduling and dispatching work to various employees and departments throughout the day.• Demonstrate effective use of software applications, at a minimum MS Word and Excel proficient.• Delivers services to customers in a manner that promotes goodwill. Interacts with customers daily via phone and email.• Multitasking large amounts of data entry, while maintaining high volume radio traffic and internal employee interaction.• Quickly and effectively make decisions, often without managerial approval.MINIMUM JOB REQUIREMENTS:• High school diploma or equivalent is required.• Minimum of 5 years of solid waste industry knowledge and logistics experience required.• Proficiency in MS Office Suite (Excel, Word, Outlook, etc.)• Excellent organization and communication skills, both orally and written.To be considered for any of our current openings you must complete an application at www.wasteconnections.com. Application information and additionalinstructions can be found once you select your position of interest.Waste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.

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$18.96

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What You Should Know About Lead Dispatcher, Waste Connections

Are you ready to take on a leadership role with El Dorado Disposal, a Waste Connections company, as a Lead Dispatcher? If you have a passion for logistics and customer service, this opportunity in Placerville, CA may be the perfect fit for you! As a Lead Dispatcher, you will be the linchpin that connects our operations with exceptional service. Your day-to-day responsibilities will include scheduling and dispatching work to our dedicated team members while adeptly handling customer inquiries. You’ll need to be a pro at multitasking, juggling large volumes of data entry, and maintaining clear communication over the radio and via email. A solid five years of experience in the solid waste industry will serve you well in this role, allowing you to analyze and resolve issues like missed pick-ups or customer disputes with ease. If you have excellent organizational skills and can make quick decisions in a fast-paced environment, this role offers a competitive pay range of $24-$28 per hour with a Monday through Friday schedule. Being part of the Waste Connections family means fostering goodwill while delivering exceptional service and ensuring that operations run smoothly. So if you’re ready to step into this dynamic position, we’d love to hear from you!

Frequently Asked Questions (FAQs) for Lead Dispatcher Role at Waste Connections

What are the responsibilities of a Lead Dispatcher at El Dorado Disposal?

As a Lead Dispatcher at El Dorado Disposal, your responsibilities include scheduling and dispatching work, analyzing and resolving customer inquiries about service issues, assisting drivers with problem resolution, and mastering the use of various software applications like MS Word and Excel. You will also engage with customers daily to ensure a positive service experience.