Outside Sales Consultant

About Waterworks

When you see the world’s most inspiring homes and hotels, you invariably find Waterworks in the mix. For over 40 years, our designs have elevated the bath and kitchen experience, with exquisite fittings, fixtures, hardware and more. We strive to be participants in exceptional design moments not just through our products, but through how our company name shows up in the world at large. 

What We Provide

What gives us an edge over our competitors is our people. We work in a highly collaborative, creative environment that values each team member’s contributions to our mission. We empower our associates with extensive training, career growth opportunities, competitive salaries, bonus potential and a comprehensive benefits package including medical/dental/vision, and 401k retirement savings plan. We offer a generous PTO program (vacation, personal and sick time) with additional perks like some summer half days and a volunteer day.  The company observes at least 8 federal holidays throughout the calendar year plus a floating holiday that associates can use at their discretion.

The Role

The Outside Sales Consultant is accountable for meeting or exceeding their individual sales plan for assigned territory and third-party partners, ensuring a profitable book of business.  This role is a sales specialist, project manager, and design consultant who builds collaborative relationships with clients for long term, repeat business.

This individual is the trusted resource to the client, recommending design solutions while providing the highest levels of service with integrity and professionalism.  

• Business Development
• Conduct prospecting activities and outside marketing within designated territory at least 40-50% of the week, with balance of work-week focused on service and project management for existing clients
• Build and maintain collaborative relationships across a limited set of third party showroom(s) and with internal services teams to continuously meet and exceed expected sales goals
• Utilize outside marketing, social media, in-office & virtual client presentations, and other avenues (pop-up’s, scouting partnerships and planned client dinners) to cultivate and grow relationships with trade clients in Naples and surrounding area
• Set marketing strategies and revenue goals by client and own results.
• Communicate business strategies and outlook with appropriate forecasting as required.
• Execute weekly field/summary reports and up-coming week’s appointment schedule to Regional Manager.
• Strong ability to effectively and confidently pitch the Waterworks’ line of products to target clientele both in person and virtually.
• Partners with the Sales Leadership and other team members to implement innovative ways to market and sell Waterworks products, inclusive of the Commercial division.
• Participate in local design industry and hospitality events: lunches/dinners; partner industry events; etc.
• Market territory is Western coast of Florida from Marco Island to Tampa.  This may include inland locations such as Orlando. This territory could also evolve based on business needs.
• Due to the nature of the Florida sales market clients from outside of territory will do projects in the territory.  This role will partner and support GM’s and sale leaders across different channels and different locations to support the brand on the ground in the territory.

• Provide exemplary service to enhance long-term relationships with current clients and actively identify and secure new clients
• Increase the spend by client to include all bath and secondary lines of business to increase revenue
• Manage projects, track procurement and budget expenditures as projects move through planning, design and production supporting client needs.
• Work directly with Service & Support groups to resolve client issues in a timely manner

• Will be based in Naples office/ studio when not traveling to meet clients and support walk-in clients.
• Maintain and build upon operational processes to uphold Waterworks brand and to ensure client needs are met
• Use CRM and other tools to quantify return on investment in making client calls and networking.
• Own order process from start to finish (enter sample requests, quotes/orders with follow through to shipping)
• Join and participate in regional and corporate team meetings to provide territory status updates
• Manage travel budget carefully to ensure return on investment
• Respond in a timely manner to all internal communication
• Model the Waterworks values within the designated territory and with assigned partners

• 5 plus years of experience with inside/outside sales in a high-end luxury brand environment
• Interior Design experience/exposure; working knowledge of plumbing and/or building
• This role requires some knowledge of the Western Florida design community
• Ability to work in an outside field environment; to travel and market within territory 60% of the week
• Proven track record of achieving or exceeding sales quotas
• Exceptional communication and listening skills, with the ability to find connections between company’s products and client’s needs and to provide alternative solutions
• Ability to negotiate and close deals
• Strong persuasion skills and the ability to influence others
• Exceptional time management skills
• Self-motivated with strong work ethic
• Ability to work autonomously
• Service driven approach
• Digitally savvy – willing and able to successfully connect with clients virtually
• Strong working knowledge of online meeting tools (Microsoft teams, google, zoom) with the ability and technology to work from home
• Proficient in all Microsoft Office applications
• Have own reliable vehicle/ transportation to get to clients and job sites
• Local travel required up to 30% of the week. Overnight travel required at least 2x per quarter. 

Our Values

Be Authentic: Engage in real conversations. Communicate honestly with respect and professionalism.

Raise The Bar: Share ideas to uphold our standard of excellence. Never settle for less than the best.

Own It: Be responsible for your results. Empower yourself and others to step forward and lead.

Partner For Perfection: Collaborate with peers and teammates to deliver superior service to our clients.

Love What You Do & Do What You Love: Generate excitement and enthusiasm for our brand and company.

Waterworks is committed to promoting pay equity. Rate of pay is determined based on each individual's experience, qualifications, and the geographic location of the role. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.

Waterworks is an equal opportunity employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by federal or state law or local ordinance.

Waterworks may require physical requirements within its Showroom locations as follows:

Ability to lift and mobilize small to medium items up to 25 lbs. while utilizing appropriate equipment and techniques. Ability to maneuver effectively around showroom floor, stock room and office. Position could entail periods of standing, twisting, stooping, kneeling, squatting, bending and climbing. Licensed to drive preferred. Ability to travel locally or out of state.