Senior Associate, Client Operations

DoorDash – Senior Associate, Client Operations

Join the DoorDash team and be a part of DoorDash’s continued growth as the number one delivery service in the U.S.  While they’ve grown in size and scale, the client team still operates very much like a start-up – fun, creative, entrepreneurial, collaborative, but also working hard, fast and smart.

As the Senior Associate for Client Operations, you will be a key member of the core account team – working closely with the planning team, investment teams, Wavemaker / GroupM teams and engaging with the clients directly.  This is a great opportunity for someone who enjoys a fast-paced, ever-changing environment, managing client budgets, campaign implementation as well as stewarding and developing processes for finance and operational excellence.   The ideal candidate will be comfortable adapting quickly to client needs, managing multiple workstreams efficiently / effectively and thinking creatively to navigate around potential roadblocks while adhering to agency and client processes. 

Key Responsibilities

• Manage all aspects of campaign implementation, including:
  • Manage communications of deliverables and deadlines for both Wavemaker and client-owned deliverables
  • Work closely across all investment and relevant teams to foster excellence in implementation and delivery
    • Manage coordination with clients, creative partners, investment teams and 3rd party vendors as key POC
    • Oversee investment teams with related pre- and post- launch activity, including trafficking, asset delivery, launch confirmations, launch decks and post-launch follow-ups
    • Manage and develop processes to ensure timely response and delivery to all client requests (e.g. implementation calendar, other operations / project management processes)
• Manage key Finance-related activity, including:
  • Work with Client Operations Manager to manage financial processes related to media billing and invoicing, such as:
    • Coordinate billing process with multiple investment teams
    • Work with WM Client Finance and GroupM Finance teams to ensure excellence in billing processes
    • Monitor invoice submission to DoorDash systems in a timely and accurate fashion
  • Manage spend reporting workstreams, such as:
    • Coordinate and cross check with the Planning team on related client-facing spend documents
    • Manage weekly updates with client Finance and Accounting teams
  • Collaborate with internal teams on ad-hoc requests for spend and data reporting
  • Work closely with WM and GroupM Finance teams on ad hoc financial workstreams
• Support day-to-day management and communications between clients, internal teams, external partners (including DoorDash’s creative agency) and their respective project needs as key POC
  • Communication areas include status updates, key deliverables, timelines, processes, and budget management
  • Manage coordination of meetings (internal and external) as needed
• Manage account processes for cross-functional workstreams
  • Build process documentation and checklists where needed
  • Continuously look for opportunities to develop and implement process improvements

Desired Skill Sets:

• Prior media planning or media investment experience
• Highly organized and process oriented
• High level of attention to detail and ability to retain a large amount of information
• Strong Excel skills – comfort with pivot tables and analysis of large amounts of complex data
• Strong problem-solving skills – ability to proactively explore of potential solutions
• Strong communication skills – clear, sufficiently detailed, concise and timely
• Strong team work ethic -
• Strong understanding of agency processes
• Ability to thrive in a fast-paced, high-pressure environment
• Strong workflow and people management skills – timeline and expectation management