Operations Analyst - Experienced Graduates (Spring 2025 start)

Spring 2025 Start

Location: Boston, MA

This is a Boston, MA based opportunity with a 4 day in office expectation.

Wayfair is continuing to expand our commitment to hiring and supporting talent early in their careers, focusing on filling opportunities with experienced graduates who have 1-3 years of experience.

Who We Are:
Wayfair’s Operations organization is revolutionizing the customer experience through the development of a proprietary logistics network and optimization platform that manages inventory from overseas factories to customer’s front door. This team works directly with suppliers, vendors, and customers to provide new levels of efficiency and performance. They also interact internally with Product, Engineering, and Business Intelligence teams to generate the core analytical insights that enable Wayfair to tackle transportation, warehousing, and delivery challenges. As an Analyst, you’ll develop and execute strategies that generate competitive advantage for Wayfair, and the results of your findings will improve the day-to-day efficiency of a complex and sophisticated global supply chain.

We are looking for analytical, action-oriented, and collaborative individuals that can translate business problems to actionable insights and data driven solutions to influence operational results. Successful individuals in this role excel at both qualitative and quantitative analysis while also being eager to communicate upward and outward to tell a concise story.

What You'll Do 

• Manage processes and drive engagement with key cross-functional partners
• Leverage analytical methods and visualization to translate data sets into actionable insights to drive business decisions and outcomes
• Conduct ad hoc analyses and build reporting in Google Sheets
• Communicate regularly with cross functional partners to understand the health of Wayfair’s supply chain network and determine ways to break down problems into action-oriented solutions
• Develop and drive adherence to sustainable long-term performance management frameworks to improve performance across multiple process paths in our supply chain
• Monitor key performance indicators and assess how we’re making progress against our core metrics and OKRs
• Work cross-functionally with a variety of teams including Warehousing, Transportation, Technology, and Supplier facing teams

What You'll Need Basic Qualifications

• 1-3 years of transferable experience in a corporate environment, including internship and co-op experience.
• Experience with Microsoft Excel or Google Sheets, SQL or GBQ, and data visualization tools such as Google Data Studio (Looker, Tableau, or PowerBI)
• Authorization to work in the United States without visa sponsorship by Wayfair now or in the future.

Preferred Qualifications

• Bachelor’s degree in a quantitative field
• Familiarity with any programming language (R, Python) is a plus, including motivation to learn and develop the skill-set
• Exceptional analytical and quantitative skills: excited about working with and synthesizing big data into actionable insights; comfortable using data software to conduct analyses and synthesize findings 
• Strong consultative skills: ability to work effectively and persuasively with a highly cross- functional group of business partners
• High attention to detail, zero-defect analysis and proven ability to manage multiple, competing priorities simultaneously
• Strong business acumen: ability to understand how various parts of the business interact; can identify and approach problems from a customer or supplier perspective 
• An entrepreneurial spirit and mindset; you must be adaptable and comfortable with change 

Possible Team Placements Include:

• Network Planning and Orchestration: The Network Planning and Orchestration team is a part of Network Management (NM), sits at the heart of Wayfair’s supply chain. They play a key role in planning, coordinating, and managing performance across Warehouses, Transportation, and Technology to ensure SLAs are met and customer orders flow smoothly. NM sets SLAs for the network to optimize Speed, Cost and Capacity, performance manages teams against these and stands up process improvement projects to optimize the network around these SLAs.
• Global Supply Chain: Wayfair's Global Supply Chain (GSC) team is a network of interconnected global departments that support the journey of a product once an order is placed. This includes teams that manage all aspects of the Transportation & Delivery function, teams that support the frontline operations, and teams that manage and monetize Returns & Incidents. The objective of the GSC team is to get orders to customers' homes quickly, reliably, and conveniently, while enhancing the customer experience by preventing and reducing product defects. As a part of the GSC team, you will have an important role in accomplishing our mission: delivering cost-efficient perfect orders at scale.
• Global Service: The global service teams are responsible for setting the standards on how we deliver an excellent experience to our customers. We identify customer channel disconnects, drive improvements for a smooth and frictionless customer experience, recommend technology solutions, and train our frontline agents

Why You’ll Love Wayfair:

• Time Off:
• Paid Holidays
• Paid Time Off (PTO)
• Health & Wellness:
• Full Health Benefits (Medical, Dental, Vision, HSA/FSA)
• Life Insurance
• Disability Protection (Short Term & Long Term Disability) 
• Global Wellbeing: Gym/Fitness discounts (including US Peloton, Global ClassPass, and various regional gym memberships)
• Mental Health Support (Global Mental Health, Global Wayhealthy Recordings)
• Caregiver Services
• Financial Growth & Security:
• 401K Matching (Employee Matching Program)
• Tuition Reimbursement 
• Financial Health Education (Knowledge of Financial Education - KOFE)
• Tax Advantaged Accounts
• Family Support:
• Family Planning Support
• Parental Leave
• Global Surrogacy & Adoption Policy
• Professional Development & Recognition:
• Rewards & Recognition 
• Global Employee Anniversary Awards 
• Paid Volunteer Work 
• Unique Perks:
• Employee Discount 
• U.S. Bluebikes Membership
• Global Pod Outings
• Work/Life Balance:
• Emphasizing a supportive & flexible work environment that encourages a balance between personal and professional commitments 

Purpose & Inclusion at Wayfair:
At Wayfair, we pride ourselves on fostering an environment where every individual experiences a fair and equitable employee journey. We are committed to developing targeted resources that raise awareness around inclusion and eliminate barriers, ensuring Wayfair provides a fair and inclusive workplace experience for everyone.

Social Impact & Responsibility:
At Wayfair, we focus on helping people on their journey to home - specifically those who have lost their way from home. We do this by leveraging our best assets, such as collaborating with leading nonprofit organizations, coordinating in-kind product donations, empowering our employees to get involved through paid volunteer time off programs, and encouraging our customers to donate. This multi-faceted approach allows us to support communities in need in authentic ways that align with Wayfair's broader mission of helping everyone, anywhere create their sense of home.

Wayfair's In-Office Policy:

All Boston-based corporate employees will be in office in a hybrid capacity. Employees will work in the office on designated days, Monday, Tuesday, Wednesday, and Thursday, and work remotely the other 1 day of the week.

Massachusetts Applicants: I understand that it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Assistance for Individuals with Disabilities

Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accommodations for Applicants form.

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About Wayfair Inc.

Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at dataprotectionofficer@wayfair.com.

At this time, Wayfair does not provide sponsorship for employment authorization for this position.