Technical Trainer

About UsWE is one of the largest communications and integrated marketing agencies in the world. We're independent, we're all about our people - both our clients and our employees - and we believe in the power of communications to move audiences to positive action.For more than 40 years, we have been helping translate complex innovations into powerful, persuasive stories. Our sector expertise across key verticals - including technology, healthcare, consumer, and brand purpose - translates into insights and strategies that are informed, current and credible.We work with companies that are embracing the ever-evolving digital world to reinvent themselves, to deliver new value to their customers to reach them in new ways and ultimately improve people's lives.The Technical Trainer is accountable for the delivery of IT Training for their geographic areas of responsibility. Training delivery methods will be face to face and remote as well as on demand digital offerings.The Technology Trainer will be a ‘subject matter expert’ in Office 365 and other key employee facing IT services. They will work with the Tech Training Lead to identify learning needs and work with global IT colleagues to deliver training where appropriate• Responsible for delivering training face to face and remotely to agency employees.• The Technical Trainer will work with Technical training lead in creating in person and digital on demand training and review periodically.• Track user adoption and training success through KPI’s and reporting.• Responsible for the upkeep of an accurate and relevant knowledge base on the company’s ITSM system (BMC Remedyforce) The IT Training will identify and compile end user and Internal IT technical documentation.• The Technical Trainer will be an advocate for the IT team and services offered across the agency pushing the overall IT service strategy.• With the goal of continual service improvement, the Technical Trainer will collate feedback from end users and IT team members and present to the Technical Training lead where appropriate.• Responsible for managing, coaching, mentoring, and training members of the Global IT Support Team in procedures, training techniques and improving technical knowledge.Minimum/Preferred Requirements• 1+ years providing IT Training in a global Enterprise environment Excellent level of English and communication skills.• Strong Technical writing skills.• Strong level of Microsoft Office 365 knowledge.• Microsoft Core Training Skills, Microsoft Certified Trainer Instructional Skills Certification (MCT-ISC), CompTIA CTT+ or equivalent certification preferred.CompensationThe base annual salary range for this role, applicable across all U.S. locations, is outlined below. The actual salary may vary based on several factors such as business requirements, job responsibilities, skills, experience, and geographical location.Salary Range$66,000—$82,000 USDBenefitsAs part of our commitment to the success and well-being of our team, regular employees working 20 hours or more per week are eligible for the following benefits:• Comprehensive benefits program including medical, dental, and vision coverage• Generous time off including PTO, holidays, annual wellness break, summer Fridays and personal days• 401k plan including company match and financial wellness support• 16 weeks of paid parental leave for all employees• 22-24 weeks paid parental leave when coupled with Short-term disability• 2 weeks caregiver leave• Support with home office equipment• Bi-annual Wellness Credits• Monthly Technology Credit (to offset internet / phone costs)• Community Engagement Days• Learning and Development Programs for our employeesEqual Opportunity: WE provides equal employment opportunity and does not discriminate against an employee or applicant because of age, race, color, religion, gender, national origin, veteran status, disability, sexual orientation, gender identity or expression, marital status, or other legally protected class status.Diversity and Inclusion: WE values a diverse and inclusive workforce and is committed to creating a workplace where everyone thrives. We promote an atmosphere in which diversity of people and ideas are welcomed and valued. Diversity includes differences in race, religion, gender identity or expression, age, lifestyle, ethnic background and sexual orientation as well as differences in experiences and ideas.As of April 2024, North America non-remote employees are required to come into the office 3 days a week.