Live Chat Representative - Work from home

Job Description:We are seeking a motivated and reliable Live Chat Representative to join our team at WEC Energy Group. This is a part-time, work from home position based in San Francisco, California. As an Associate Level representative, you will be responsible for providing exceptional customer service through live chat interactions with our clients.Responsibilities:- Respond to customer inquiries and provide accurate information in a timely manner through live chat- Assist customers with account inquiries, billing questions, and technical support- Troubleshoot issues and provide solutions to customer problems- Maintain a positive and professional attitude while interacting with customers- Collaborate with team members to ensure customer satisfaction and resolution of issues- Meet and exceed performance metrics and goals set by the companyRequirements:- Minimum of 3 years of experience in customer service or a related field- Excellent written communication skills- Ability to multitask and prioritize in a fast-paced environment- Strong adaptability and research skills- Proficiency in using live chat software and other customer service tools- High school diploma or equivalent requiredPersonality Traits:- Motivated- ReliableSoft Skills:- Adaptability- ResearchBenefits:- Medical coverage- Profit sharing- Training & professional development opportunitiesWorking Environment:At WEC Energy Group, we thrive in a culture that embraces change and responds resiliently. We encourage our employees to grow and develop their skills while contributing to the success of our company.Deadline to Apply:September 7, 2024Equal Opportunity Statement:WEC Energy Group is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome all qualified applicants, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.How to apply:Apply on GrabJobs and you will be notified if shortlisted for the job.Original job Live Chat Representative - Work from home posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.