Product Operations Manager

What we're doing

Weekend Health's mission is to make healthcare more accessible, more transparent, and friendlier. Our brand, WW Clinic/Sequence, addresses chronic obesity, which affects over 50% of adults and is tightly correlated to many other chronic conditions.

We're taking the following steps to accomplish this:

• Building a best in class technology platform to connect patients with board-certified obesity specialists who can provide the highest quality of care

• Prescribing revolutionary GLP-1 medications like Wegovy, Ozempic, and Mounjaro

• Assembling a team of highly motivated Clinicians, Registered Dietitians, and Fitness Instructors to deliver results for our members in their journeys toward better health

Weekend Health has been scaling rapidly and recently accepted an acquisition offer from WeightWatchers (NASDAQ: WW). Weekend Health will operate as a subsidiary of WeightWatchers and we'll be continuing on a path of rapid growth.

Role and responsibilities

Product Operations Managers enable the Product and Engineering teams to execute at the highest velocity. POMs’ work impacts all parts of the organization and help keep the train running smoothly. They are responsible for gathering feedback, analyzing the data, and proposing a vision for the future of product. Some of your responsibilities will include:

• Collaborate with Product, Engineering, Design, and cross functional teams to impact the health of tens of thousands of Americans

• Defining, documenting, and maintaining release processes

• Identifying product feedback loops within the organization and working with stakeholders to close those loops with new routines

• Coordinating critical aspects of product launch

• Collecting, analyzing, and synthesizing customer insights

• Segmenting user data and extracting insights from analysis

• Reviewing end-to-end customer product experience

• Building reporting dashboards using tools such as Mode or Looker

• Acting as a data steward for product management data, owning cleanliness, integrity, and data gap resolution

Who you are

• You crave to have a meaningful impact in healthcare and are excited about moving in a fast paced environment.

• You are process oriented and are a structured thinker. You can observe inefficiencies in communication and derive processes with tooling support.

• You are deeply analytical and are a wizard at SQL and analyzing metrics.

• You understand how to manage stakeholders, communicate clearly and concisely.

• Ideal candidates will have B2C product experience and have a background in Investing or Banking.

Minimum Qualifications

• Strong experience using SQL

• Strong experience using Excel

• Project management 

• Strong business acumen

• Experience with data modeling working with metrics related to retention, churn, forecasting, and CAC (Customer Acquisition Cost)

• 3+ Years of experience as a Product Operations Manager

Preferred Qualifications

• Data visualization tools like Looker or Mode

Location

We have an office in sunny San Francisco and we love having the team under one roof. Our office is right above the Montgomery BART station. We’re currently evaluating candidates who can be in the office at least 3 days a week.

Compensation and benefits

We’re a well-funded startup (now acquired by WW) and can offer competitive cash compensation and equity. We also offer the following benefits:

• Full medical, dental, and vision insurance

• 401k with company match

• Cell phone and internet reimbursement

• Generous PTO