Job details
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CX Specialist - IT and ES Speaker
Wellhub is a corporate wellness platform seeking a Customer Experience Agent for the Spanish and Italian markets, offering the chance to be part of a rapidly growing team.
Skills
- Proficient in Italian, Spanish, and English
- Experience in customer service or helpdesk
- Strong communication and interpersonal skills
- Detail-oriented and proactive
Responsibilities
- Identify and assess customers’ needs to ensure satisfaction
- Manage customer communications and reply to requests
- Provide accurate, valid, and complete information
- Handle customer complaints and follow up for resolution
- Build sustainable relationships and trust with customers
- Manage the CRM system and updates
- Collaborate closely with multiple departments
Benefits
- Access to onsite gyms and fitness studios
- Flexible work options including hybrid and remote
- Minimum of 25 days paid holiday per year
- 100% paid parental leave
- Opportunities for personal and career growth
To read the complete job description, please click on the ‘Apply’ button
Wellhub Glassdoor Company Review
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Full-time, hybrid
DATE POSTED
October 22, 2024
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