Wellhub is a corporate wellness platform seeking a Customer Experience Agent for the Spanish and Italian markets, offering the chance to be part of a rapidly growing team.
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Skills
Proficient in Italian, Spanish, and English
Experience in customer service or helpdesk
Strong communication and interpersonal skills
Detail-oriented and proactive
Responsibilities
Identify and assess customers’ needs to ensure satisfaction
Manage customer communications and reply to requests
Provide accurate, valid, and complete information
Handle customer complaints and follow up for resolution
Build sustainable relationships and trust with customers
Manage the CRM system and updates
Collaborate closely with multiple departments
Benefits
Access to onsite gyms and fitness studios
Flexible work options including hybrid and remote
Minimum of 25 days paid holiday per year
100% paid parental leave
Opportunities for personal and career growth
To read the complete job description, please click on the ‘Apply’ button