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CX Specialist - IT and ES Speaker

Wellhub is a corporate wellness platform seeking a Customer Experience Agent for the Spanish and Italian markets, offering the chance to be part of a rapidly growing team.

Skills

  • Proficient in Italian, Spanish, and English
  • Experience in customer service or helpdesk
  • Strong communication and interpersonal skills
  • Detail-oriented and proactive

Responsibilities

  • Identify and assess customers’ needs to ensure satisfaction
  • Manage customer communications and reply to requests
  • Provide accurate, valid, and complete information
  • Handle customer complaints and follow up for resolution
  • Build sustainable relationships and trust with customers
  • Manage the CRM system and updates
  • Collaborate closely with multiple departments

Benefits

  • Access to onsite gyms and fitness studios
  • Flexible work options including hybrid and remote
  • Minimum of 25 days paid holiday per year
  • 100% paid parental leave
  • Opportunities for personal and career growth
To read the complete job description, please click on the ‘Apply’ button
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CEO of Wellhub
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Cesar Carvalho
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Make every company a wellness company.

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Full-time, hybrid
DATE POSTED
October 22, 2024

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