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Midlevel Business Operations Analyst | Service Desk
Wellhub (formerly Gympass) is hiring a Midlevel Business Operations Analyst for their DOTS-CX team in Brazil. This position involves ensuring smooth IT operations, providing advanced technical support, and driving process improvements.
Skills
- Good IT foundation and troubleshooting skills
- Passion for technology and staying updated with industry trends
- Analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Knowledge of Cloud Computing technologies, DevOps, API architecture, and SQL queries
Responsibilities
- Handle escalated and complex technical issues to ensure faster resolution
- Analyze and optimize processes to enhance efficiency
- Conduct data-driven decision-making for service desk performance improvements
- Enhance customer satisfaction by providing a positive user experience
- Provide insights for new product features based on ticket analysis
Education
- Bachelor's degree in Computer Science, Information Technology, or related field
Benefits
- Health, dental, and life insurance
- Flexible work options (hybrid or full remote)
- Flexible schedule
- Wellness programs and resources
- Paid time off and parental leave
- Career growth opportunities
- Supportive and inclusive work environment
To read the complete job description, please click on the ‘Apply’ button
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Full-time, remote
DATE POSTED
July 14, 2024
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