Job details

Director, Concierge Support Services

Wellist is seeking a passionate leader for their Support Center to enhance the wellbeing of users. The role focuses on delivering personalized support and overseeing a team of Support Specialists.

Skills

Team management
Customer service excellence
Performance coaching
Empathy in conflict resolution

Responsibilities

Manage employee schedules and assign daily workloads
Review individual and team metrics for performance
Shadow calls and in-person interactions for quality assurance
Act as escalation point for complex user issues
Provide backup coverage in the call center
Oversee hiring, onboarding, and training of new team members

Education

Bachelor's degree in related field
Relevant healthcare or wellness experience

Benefits

Health insurance
Paid time off
Professional development opportunities

To read the complete job description, please click on the ‘Apply’ button

Wellist Glassdoor Company Review

4.0

Wellist DE&I Review

3.53

CEO of Wellist

Ashley Reid

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By Wellist

We are a growing team united by a driving passion to improve the lives of patients and families. We reach people in what is often their most vulnerable time and feel an incredible responsibility to deliver solutions with excellence and compassion.

3 jobs

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Other

DEPARTMENTS

Customer Support

SENIORITY LEVEL REQUIREMENT

Senior

INDUSTRY

Health Care Services & Hospitals

TEAM SIZE