Banking Relationship Manager

Job Summary of Banking Relationship Manager:Wells Fargo is seeking an Associate Personal Banker (SAFE) for their National Branch Network within the Consumer, Small & Business Banking unit. The chosen candidate will play an integral role in creating positive customer experiences by fostering strong relationships through proactive communication and presenting suitable financial products, services, and digital resources to achieve financial stability.Job Duties and Responsibilities of Banking Relationship Manager:• Active outreach and relationship-building are essential to delivering an exceptional customer experience• Serve clients with basic needs like opening new accounts, completing service requests, and submitting credit applications• Thoroughly explaining the features and benefits of different products and services can help customers make informed choices and feel confident in their banking decisions• Taking the time to actively listen to and address customer feedback can demonstrate a high level of care and dedication to quality service• When it comes to managing a business, banks have a variety of products and services to meet both large and small business needs. Some of the most common business banking products include commercial loans, business lines of credit, and cash management solutions. Additionally, many banks also offer specialized accounts, such as merchant services and payroll processing• Guide customers' financial needs to other relevant personnel and associates if required• Receive instructions from managers while making decisions within defined policies and procedures• Complying with the S.A.F.E. Mortgage Licensing Act of 2008 and its associated regulations is necessary for individuals employed in this SAFE role, which entails liaising with customers about mortgage-related issues, negotiating agreements, and processing applicationsQualifications and Experience of Banking Relationship Manager:• Demonstrable expertise in interacting with customers, whether through six months of previous work experience or an equivalent set of skills learned through education, military training, or other training programs• This position demands expert handling of multifaceted transactions using various systems, always keeping the customers satisfaction at the forefront• The experience of engaging proactively with customers via phone or email has taught me that even a simple gesture like a personalized email can create a long-lasting impression on customers and foster brand loyalty• The adeptness to coach and unite customers with modern technology and advocate the advantages of mobile banking facilities• The potential to assist customers in their financial progress by directing them to the right team members• Participating in team settings has provided me with a sense of accountability and fostered my ability to hold others accountable as well• A key driver of my success in relationship building and management is my robust knowledge of the industry, which enables me to anticipate and respond to customer needs before they arise• The ability to create and maintain positive relationships with internal partners is a core competency that is highly valued in today's competitive business environment• Individuals who demonstrate proficiency in adhering to policies, procedures, and regulations can set themselves apart from others in the workplace, enhancing their career advancement opportunities• The skillset to identify possibly fraudulent accounts and enforce appropriate measures to preclude financial loss• The ability to communicate respectfully and professionally with colleagues and clients is a key factor in building trust and maintaining positive relationships• Having worked in the military for many years, I have developed skills in analysis, problem-solving, and decision-making, which are essential for any successful military career• Military experience that can be leveraged includes expertise in personnel benefits management, personnel orders and transitions, wartime readiness operations, human resources administration, or candidate recruitment• Demonstrated ability to efficiently hunt, capture, construct, and sustain links with colleagues and customers• Providing guidance and support through the complaint resolution process can help customers and employees feel valued and respectedBenefits of Banking Relationship Manager:• Competitive salary• Robust benefits package• Workforce well-being can greatly enhance job satisfaction, productivity, and mental and physical health all of which can ultimately result in lower absenteeism rates and higher employee retention• Rewards can entice businesses or individuals to make community investment decisions that they might have otherwise overlooked or dismissed• Attending conferences, networking events, and pursuing advanced degrees are all examples of ways that employees can enhance their skills and expand their professional networkSalary:We will provide a salary package that is both commensurate with your experience and competitive in the industry.About Wells Fargo:The benefits of being a Wells Fargo employee are many. In addition to a supportive work environment and opportunities for professional growth, our benefits package includes a range of offerings such as medical, dental and vision coverage, retirement savings programs and paid time off.