Branch Operations Strategist

Job Summary of Branch Operations Strategist:Wells Fargo is seeking a Branch Operations Associate Manager (LO) for our National Branch Network within the Consumer, Small & Business Banking division. This role focuses on leading teller functions, enhancing customer and colleague experiences, and ensuring compliance with operational standards. As a Branch Operations Associate Manager, you will supervise risk management, provide excellent customer service, and mentor a diverse team to achieve business objectives. This position requires adherence to Loan Originator (LO) regulations, including customer interaction for dwelling-secured products.Job Duties and Responsibilities of Branch Operations Strategist:• Manage and supervise teller functions to prioritize exceptional customer service, team member engagement, regulatory compliance, and timely completion of tasks.• Incorporating a peer review system also provides an opportunity for each team member to praise each other and reward the best performers. It ensures that the focus is on employee's overall contribution rather than performance of the team as a whole.• Perform tasks to offer assistance for operational and customer needs, administer teller line schedules, and establish strategic plans for efficient daily operations.• Commit to maintaining an open line of communication with both customers and employees, working to address any issues or concerns in a timely and professional manner.• Collaborate with branch personnel to identify areas for enhancement and implement solutions to improve the delivery of services.• Develop and guide a multi-cultural team, assisting with recruitment and promoting growth and development for each member.• Balance the allocation of resources for optimal branch operations and provide mentorship to direct reports on how to meet business objectives.• Stick to appropriate rules and regulations, particularly those related to Loan Originator obligations, to ensure consistency.Qualifications and Experience of Branch Operations Strategist:• The ideal applicant must have at least two years' experience in customer service or efficiently handling issues, demonstrated through employment history, formal education, military service, or specialized training.• One Year or More of Experience in Directing and Managing.• Proven aptitude in generating and motivating a varied group of individuals, providing exceptional client care, and resolving complex issues.• Skilled and experienced in handling customer service, operations, and financial services in a high-volume and fast-paced environment.• The competence to educate consumers on technology and mobile banking, exhibit integrity, and comprehend the laws and guidelines governing banking.Benefits of Branch Operations Strategist:• The healthcare benefits provided by the company encompass all aspects of medical care, including dental and vision insurance.• A 401(k) plan with a matching contribution is a win-win situation for both employers and employees, as it benefits both parties in the long run.• Employers understand the importance of work-life balance and supporting their employees, hence providing paid time off, parental leave, and other leave alternatives as benefits.• With tuition reimbursement and dependent scholarships, families can pursue their educational dreams with less stress and financial burden.• For anyone looking to save on travel and other expenses associated with commuting, taking advantage of available benefits and discounts can be a smart strategy.Salary:• The compensation being offered is competitive in comparison to other employers in the industry given the candidate's relevant experience and qualifications.• The interview process will reveal the exact details regarding salary.About Wells Fargo:In the realm of financial services, Wells Fargo holds an esteemed position, recognized for its dedication towards grooming its workforce, celebrating diversity, and prioritizing inclusivity. Our outstanding ranking in the industry underscores our firm resolve to establish a congenial culture that caters to both career advancement and individual welfare