Merchant Services Communications Senior Manager

About This RoleWells Fargo is seeking a results-oriented Communications Senior Manager to lead customer and employee communications for Wells Fargo's Merchant Services business. This is an opportunity to drive transformation through communications at a time when the organization is undergoing many changes.The manager will be part of the Merchant Services Business Enablement & Marketing organization and report to its Communications & Product Marketing leader. They will partner across the business to understand communication goals and meet communication needs while complying with various policies and regulations. The ideal candidate will have proven success in developing and continually refining messaging in the financial services or payments industry (preferably B2B), as well as experience in executing ad hoc and trigger-based mass email and direct mail communications to customers. Seeking someone with expertise in translating complex information into customer-friendly communications and simple, straightforward messages and narratives to employees. Learn more about the career areas and business divisions at wellsfargojobs.com.In This Role, You Will• Build and execute upon external (customer) and internal (employee) communications strategy for Merchant Services• Serve as a trusted advisor and strategic counselor as you manage multiple and diverse communications projects simultaneously, including confidential and high-profile initiatives• Manage multiple, widely varying communications projects simultaneously, including high-profile customer initiatives driven by contractual agreements or regulations, as well as internal communications that inform and engage employees• Ensure all communications align with the overall Wells Fargo brand standards, including being written in a customer-friendly, plain language lens• Identify external and internal storytelling opportunities that highlight successes on key priorities• Manage a team of individual contributors responsible for developing and implementing communications that advance Wells Fargo's reputation as an industry leader• Collaborate on business strategy to enhance organizational reputation, both within and outside of the company• Partner with other Communications teams to ensure alignment of communications strategies and messagingRequired Qualifications:• 6+ years of Public Relations, Media Relations or Corporate Communications experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education• 3+ years of management experienceDesired Qualifications:• Experience in business-to-business (B2B) communications, preferably within the financial services industry• Familiarity with the payments industry• Proven expertise in leading change management communications, including setting communication strategy and writing talking points• Experience developing and editing compelling content, with ability to simplify the complex• Ability to oversee end-to-end email and direct mail production, including list/data and mail file management, proofing and quality assurance, and backend reporting• Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic environment• Experience developing integrated communications strategies and plans that align with business objectives• Demonstrated track record of working effectively in a team environment, across all organizational levels, and building superior partnerships with a broad set of partners• Highly refined and professional verbal, written and interpersonal communication skills with outstanding attention to detail and accuracy• Experience applying Style Guide and brand standards• Experience writing and editing internal communications in a corporate environment or financial institution• Experience reviewing customer communications for compliance with applicable laws/regulationsJob Expectations:• Ability to travel up to 10% of the time• Willingness to work on-site at stated location on the job opening• This position offers a hybrid work schedule• This position is not eligible for Visa sponsorshipJob posting may come down early due to volume of applicants.Locations:• 550 S. Tryon - Charlotte, NC 28202• 1525 W. W T Harris Blvd - Charlotte, NC 28262• 800 S. Jordan Creek Pkwy - West Des Moines, IA 50266• 1150 W. Washington - Tempe, AZ 85281• 2200 Concord Pike - Wilmington, DE 19803• 250 E. John Carpenter Fwy - Irving, TX 75062• 1100 Abernathy Road - Atlanta, GA 30328Required locations listed above. Relocation assistance is not available for this position.Posting End Date18 Nov 2024• Job posting may come down early due to volume of applicants.We Value DiversityAt Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.Applicants With DisabilitiesTo request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .Drug and Alcohol PolicyWells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.Wells Fargo Recruitment And Hiring Requirements• Third-Party recordings are prohibited unless authorized by Wells Fargo.• Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.Reference NumberR-411954-5