Customer Service Rep

Job Summary: Utilizes the Standards of Gold as the foundation for all actions. Oversees the customer service initiatives throughout
facility. Acts as a liaison among patients, families, visitors and employees. Completes daily rounds. Assists in
answering non-medical inquiries relating to facility visit. Assists personnel in solving consumer related problems to
ensure customer satisfaction. Communicates knowledge concerning facility/system policy and procedures to maintain
up-to-date information. Investigates customer’s concerns. Documents customer service responses. Maintains data.
Reports findings. Follows up with all parties within designated timeframe. Works independently and continually
strives to project an image of genuine concerns and empathy towards all customers. Works with employees to
enhance individual awareness and ability to service both internal and external customers. Assists with training.
Works closely with managers and site administrators implementing the facilities customer service initiative. Reports to
Customer Service Manager at facility. Performs all other duties and projects as assigned.

Required Minimum Education: High School Diploma; Bachelor’s degree preferred.

Required Minimum Experience: Prior work in a hospital setting is preferred.

Required Minimum Skills: Excellent interpersonal communication (to interact effectively with physicians, other hospital
associates, patients and families), computer, organizational/time management, decision making/problem solving,
analytical, change management. Must demonstrate knowledge of fiscal responsibility and a positive, professional
attitude. Must demonstrate effective written and oral communication and effective team skills including cooperation,
open communication, and flexibility. Bilingual skills preferred. Training in crisis intervention preferred

We’d like to invite you on a career journey like no other! In return for your contributions, we’ll help you make the most of all life’s moments – on and off the job. Wellstar Total Rewards is designed to provide for your total well-being, including: Your Wellness, Your Pay, Your Future, Your Joy. We think it’s pretty simple – we care for our team members and our team members care for the community.

Make a difference in patients’ lives… and your own! Here, it’s more than healthcare – it’s CareerCare!