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Software Engineer

Build something new with a world-class team.
At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you?
The Developer Engagement team is responsible for providing technical support for internal and external developers using the Genesys Cloud platform.
Day-to-day duties include, but are not limited to:
  • Providing support and consulting for Genesys Cloud developers through our on-line support forums and in-person consultation with internal teams and customers.
  • Providing code examples and documentation around building solutions with the Genesys Cloud platform.
  • Developing and maintaining our Genesys Cloud Developer Portal.
  • Designing and constructing development tools, SDKs and CLIs for our network of internal and external developers who use the Genesys Cloud platform to deliver call center and telephony solutions.
  • Working in the Developer Engagement involves a mix of front-end and back-end development with deployments being done to our AWS environments.
  • The Developer Engagement team provides development support and tools across the Java, Go, Python, .NET, Java, Node, and Typescript.
A successful software engineer for the Developer Engagement team at Genesys is one who is independent, organized, highly motivated to improve software and enjoys the creation of not only software, but the automation and operationalization that goes with it. Successful Engineers at Genesys will have an opportunity to become a leader, mentor and role model for peers and juniors. They show pride of ownership and strive for excellence in everything they do. They are a talent multiplier that energizes the team around them to excel and perform well.
Skills Required:
  • 2-4 years’ experience working with the Java programming language or another Object-Oriented programming language (.NET, GO)
  • 2-3 years’ experience with the JavaScript, Typescript and/or React
  • Experience with web architectures and technologies (HTTP, REST)
  • Strong analytical, diagnostic and communication skills (verbal and written).
  • Ability to take technical ownership of a problem and drive to resolution with the appropriate sense of urgency.
  • Strong communication skills to interact with team members in different locations.
Additional (ideal) Skills:
  • Experience with cloud development and DevOps (AWS certification is preferred)
  • Experience with Go or Kotlin a plus.
  • Experience with one or more scripting languages (Python, Node, Typescript)
  • Experience with Contact Center and Call Dialing solutions.
  • Experience with Jenkins, Sumo, New Relic.
  • Working knowledge of network and server security issues.
  • Familiarity with HIPAA Security and Privacy Laws.
About Genesys
Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a ServiceSM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys CloudTM, an all-in-one solution and the world’s leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.
Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
Compensation:
This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.
$80,600.00 - $167,400.00
Benefits:
  • Medical, Dental, and Vision Insurance.
  • Telehealth coverage
  • Flexible work schedules and work from home opportunities
  • Development and career growth opportunities
  • Open Time Off in addition to 10 paid holidays
  • 401(k) matching program
  • Adoption Assistance
  • Fertility treatments
More details about our company benefits can be found at the following link:
https://mygenesysbenefits.com
About Genesys:
Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit
www.genesys.com
.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the
Reasonable Accommodations Form
for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.
This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.
Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
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CEO of Genesys
Genesys CEO photo
Tony Bates
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Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on...

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DATE POSTED
July 20, 2023

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