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Strategic Account Manager

As a Strategic Account Manager, you will maintain client relationships with key target accounts that have a strategic impact on the long-term success of the organization. You will identify cross/up and repeat sales opportunities and will work to resolve any issues or concerns to ensure customer satisfaction.

Responsibilities:

  • Works with the Sales team to create and support the execution of the strategic account plans at key, named accounts.
  • Drives new business development by researching, qualifying, contacting, presenting, and closing new clients based on an assigned territory or market segment.
  • Continuously develops relationships with priority customer stakeholders, understands their key business issues, and recommends ways to deliver value.
  • Liaison between the field and Global Accounts teams as it relates to pursuing new agreements, Value-Add/Total Cost of Ownership (TCO) commitments and increasing customer wallet-share.
  • Maintains and manages a pipeline of opportunities at named accounts, including renewals, projects, and share improvement opportunities.
  • Communicates customer activity, opportunity status, renewal status, and strategic plan progress to management.
  • Participates in solution development efforts that best address customer needs.
  • Engages supplier sales resources to enlist their support and create solutions.

Qualifications:

  • High School Degree or Equivalent required; Bachelor’s Degree preferred
  • 5+ years proven sales experience in outside sales or 3+ years strategic account and/or sales management
  • History of success maintaining and developing key relationships
  • Knowledge of business and management principles involved in strategic planning, resource allocation, leadership techniques, production methods and coordination of people and resources
  • Ability to understand where potential exists in assigned accounts and can recognize and create opportunities
  • Excellent communication and interpersonal skills with an aptitude for building strong client relationships
  • Strong negotiation and problem-solving skills
  • Proficiency with CRM software and Microsoft Office
  • Self-starter and able to work efficiently under pressure
  • Experience in executing in a matrix organization managing multiple stakeholders and projects
  • Ability to travel up to 25%

Compensation Details $103,224 - $129,030 Annually

This amount is what we reasonably believe we will pay for the position; however, offer amounts may vary based on factors such as geographic location, relevant education, experience, qualifications, skills, shift, or any collective bargaining agreements.

For eligible positions, compensation may also include participation in a bonus or sales compensation plan paid according to achievement against sales targets and/or business objectives. Depending on the role, equity and other forms of compensation may also be provided as part of a total compensation package. In addition, Wesco offers a full range of benefits such as paid time off, medical/dental/vision insurance, and retirement savings plans for eligible employees. More information about benefits is available here .

At Wesco, we build, connect, power and protect the world. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on.
Our Company’s greatest asset is our people. Wesco is committed to fostering a workplace where every individual is respected, valued, and empowered to succeed. We promote a culture that is grounded in teamwork and respect. With a workforce of over 20,000 people worldwide, we embrace the unique perspectives each person brings. Through comprehensive benefits and active community engagement, we create an environment where every team member has the opportunity to thrive.
Learn more about Working at Wesco here and apply online today!
Founded in 1922 and headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500® company.
Wesco International, Inc., including its subsidiaries and affiliates (“Wesco”) provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity Employer.
Los Angeles Unincorporated County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

Average salary estimate

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$103224K
$129030K

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What You Should Know About Strategic Account Manager, WESCO International

As a Strategic Account Manager at Wesco in Denver, CO, you'll be at the forefront of building and nurturing relationships with key target accounts that are crucial for our organization's long-term success. Your role will involve identifying cross-sell and upsell opportunities while addressing any issues to ensure customer satisfaction remains high. You'll collaborate closely with the sales team to develop and execute strategic account plans tailored to key accounts. Not only will you be responsible for driving new business development by researching and connecting with clients, but you'll also work hard to maintain ongoing relationships with essential customer stakeholders, understanding their business challenges and proposing valuable solutions. You'll act as a liaison between our field teams and Global Accounts, especially in pursuing new agreements and enhancing customer engagement. As you manage a pipeline of opportunities that includes renewals and projects, you'll keep management updated on customer activities and strategic plan progress. This is an exciting opportunity to engage in solution development, leverage supplier sales resources, and contribute significantly to our customers' success, all while working in a supportive and empowering environment at Wesco. If you’re a dynamic professional passionate about sales, relationships, and creating value, we invite you to explore this opportunity further.

Frequently Asked Questions (FAQs) for Strategic Account Manager Role at WESCO International
What are the responsibilities of a Strategic Account Manager at Wesco?

A Strategic Account Manager at Wesco is responsible for maintaining and developing relationships with key accounts, driving new business, and managing a pipeline of opportunities. This includes collaborating with the sales team to execute strategic account plans and being the primary liaison between customer stakeholders and Wesco's Global Accounts teams. Consistent communication about customer activities and strategic plan progress is also a key part of the role.

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What qualifications do I need for the Strategic Account Manager position at Wesco?

To apply for the Strategic Account Manager role at Wesco, you need at least a High School Degree, although a Bachelor's Degree is preferred. Additionally, having 5+ years of proven sales experience, especially in outside sales or strategic account management, is essential. Strong interpersonal and communication skills, along with problem-solving abilities, are also crucial for success in this position.

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How does Wesco support its Strategic Account Managers in their roles?

Wesco provides its Strategic Account Managers with comprehensive resources, including ongoing training, access to CRM software, and support from sales resources to develop effective solutions for clients. The company also promotes a culture of teamwork and respect, ensuring that managers can thrive while addressing customer needs and driving sales.

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What is the expected travel frequency for the Strategic Account Manager role at Wesco?

The Strategic Account Manager position at Wesco requires an ability to travel up to 25%. This travel is essential to maintain strong relationships with key accounts and explore new business opportunities effectively.

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What are the compensation and benefits for the Strategic Account Manager at Wesco?

The compensation for a Strategic Account Manager at Wesco ranges from $103,224 to $129,030 annually, depending on experience and qualifications. Additionally, Wesco offers a comprehensive benefits package that includes paid time off, medical/dental/vision insurance, and retirement savings plans, along with performance bonuses for meeting sales targets.

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Common Interview Questions for Strategic Account Manager
What strategies will you implement to maintain client relationships as a Strategic Account Manager at Wesco?

When answering this question, it's important to illustrate your understanding of relationship management. Discuss the importance of regular communication, tailored solutions for each client, and proactive problem-solving as key strategies to maintain strong client relationships.

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Can you describe a successful sales strategy you've used in the past?

In your response, provide a specific example of a successful sales strategy, explaining how it was executed and what the outcome was. Highlight your ability to identify client needs and how your approach led to increased sales or client satisfaction.

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How do you identify opportunities for cross-selling or upselling?

Discuss methods such as analyzing customer usage patterns, maintaining clear communication with clients regarding their needs, and being receptive to their feedback. Emphasize your proactive approach to identifying these opportunities.

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What is your process for managing a sales pipeline for strategic accounts?

Describe how you prioritize accounts within your pipeline, the tools you use to track progress, and the importance of regularly reviewing your pipeline status to ensure opportunities are nurtured effectively.

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How do you handle objections from clients?

Explain your approach to objections, including actively listening to the client, acknowledging their concerns, and providing solutions based on their specific needs. Demonstrating empathy and problem-solving will help establish trust.

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What role does teamwork play in your sales approach?

Talk about your experience working collaboratively with both internal teams and customers. Highlight how teamwork can lead to better solutions and improved sales outcomes by leveraging different expertise and perspectives.

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Describe a time when you had to overcome a significant challenge in a sales situation.

Provide a specific example of a challenge you faced, how you approached it, and the positive outcome. This showcases your resilience and problem-solving skills in real-world scenarios.

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How do you research potential clients before engaging them?

Discuss your methods for research, including industry analysis, understanding the client's business model, and monitoring their corporate announcements. Use these insights to tailor your approach effectively.

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What tools and software are you familiar with that assist in sales management?

Mention specific tools like CRM software, analytics programs, or communication tools that you have experience with, discussing how they have helped you stay organized and efficient in sales management.

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Why do you want to be a Strategic Account Manager at Wesco?

Express your enthusiasm for the role by emphasizing Wesco's commitment to innovation, customer satisfaction, and teamwork. Discuss how your values align with the company's culture and your aspirations within the organization.

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DATE POSTED
April 22, 2025

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