Program Manager

Program Manager – Miami, FL
Are you ready to join a global organization that helps diverse teams stay at the forefront of technology and innovation? Then it’s time to join Western Union as a Program Manager.

Western Union powers your pursuit
As a Program Manager you will facilitate collaboration across various cross-functional agile teams to drive the delivery of high-quality software solutions that meet business needs.

Role Responsibilities

• Works with the Agile Leaders, Technology, Regional, Operations, Care, GTM to define E2E delivery milestones and drive value delivery for our customers
• Own and drive end-to-end delivery of large-scale initiatives, Track progress, identify and resolve dependencies, mitigate risks, and communicate status to leadership
• Help manage systemic risks and dependencies; escalate and track systemic impediments
• Proactively remove obstacles to drive momentum and progress. Identify communication gaps, handle issues, and provide support to teams balancing opposing priorities.
• Facilitate the User Acceptance Testing process, developing rollout plans and procedures
• Coordinate major feature releases and ongoing delivery of value to customers where multiple teams, are involved in development
• Responsible for Product Launch approval, ensures each product release has mandatory approval from including Engineering, Product, Global Compliance, Legal, Privacy, Marketing, and business stakeholders
• Ensure appropriate systems development and project management processes are being utilized
• Provide expert advice and coaching to leads and teams to ensure best practice execution
• Communicate role up of project issues and status in a concise, accurate, and professional manner for senior leadership consumption, escalating blocking issues risking milestone delivery

Role Requirements

• Bachelor's degree in a technical field such as computer science, computer engineering or related field required. MBA or other related advanced degree preferred
• Jira, Jira Align and Confluence experience a plus.
• Overall 5 Years of Experience with proven project management experience
• Experience working in Agile, waterfall and hybrid environment
• Experience delivering technology and business application solutions in a large-scale, multi-platform systems environment
• PMP, Agile, SAFE certifications preferred

We make financial services accessible to humans everywhere. Join us for what’s next.
Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/

Salary
The on-target earnings range is $114,655- $169,050 per year, which includes a base salary and short-term incentives that align with individual and company performance. Actual salaries will vary based on candidates' qualifications, skills, and competencies.

Benefits
You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your United States – Specific Benefits Include

• Family First Program
• Time off
• Medical, Dental and Life Insurance
• Tuition Assistance Program
• Parental Leave

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

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