Activities Coordinator - job 1 of 2

As an Activities Coordinator at Westgate Resorts, your main responsibilities will include coordinating daily recreational programs for guests of all ages, planning special events and activities, providing excellent guest service, maintaining inventory, and ensuring pool safety. Your role is crucial in creating fun and engaging experiences that enhance the overall guest experience.

To become an Activities Coordinator at Westgate Resorts, you typically need at least six months of prior experience in activities or recreation, preferably in a hospitality setting. You also need to be at least 18 years old, possess a valid Florida State Driver's License, and be willing to work weekends and holidays. Strong decision-making skills and the ability to stand for extended periods are essential.

The starting pay rate for an Activities Coordinator at Westgate Resorts is $15 per hour. Additionally, you can take advantage of our Daily Pay benefit, allowing you to access your earnings as needed, providing financial flexibility.

Activities Coordinators at Westgate Resorts enjoy a comprehensive benefits package, including health benefits (medical, dental, and vision), paid time off, 401K with generous matching, tuition assistance, and exclusive discounts for team members. We prioritize your well-being and offer various programs to support your personal and professional growth.

The Activities Coordinator plays a vital role in guest satisfaction at Westgate Resorts by creating an engaging atmosphere filled with varied recreational activities, events, and classes. Through exceptional service, problem-solving skills, and the ability to connect with guests, you will help foster memorable experiences that encourage guests to return.

Beneficial skills for an Activities Coordinator at Westgate Resorts include strong communication, organization, creativity, and the ability to engage guests of all ages. Being energetic and possessing a positive attitude, along with experience in customer service and recreational planning, will help you excel in this role.

The work environment for an Activities Coordinator at Westgate Resorts is dynamic, fun, and fast-paced. You’ll be surrounded by beautiful scenery at the resort, interacting with guests and coworkers, and always on the go! It’s a great atmosphere for those who love to stay active and spread joy.

In answering this question, highlight specific examples from your experience where you successfully planned and led activities. Discuss the types of events, how you engaged participants, and any feedback you received that demonstrates your ability to create enjoyable experiences.

When responding, detail strategies you use to gauge guest satisfaction, such as directly communicating with guests to gather feedback, adapting programs based on their interests, and ensuring exceptional service at all times.

Outline techniques you employ to encourage participation, such as one-on-one interactions, inclusive programming that caters to different preferences, and utilizing icebreaker activities to create a comfortable atmosphere.

Share a specific situation where you encountered a challenge with a guest. Emphasize your problem-solving skills and ability to maintain professionalism while addressing the guest's concerns, leading to a positive resolution.

Discuss tools and techniques you utilize for time management, such as prioritizing tasks, creating timelines, and ensuring flexibility to adapt to any last-minute changes. Provide specific examples where this has helped you stay organized and successful.

Explain the protocols and practices you put in place to ensure safety, particularly around water activities. Talk about how you maintain vigilance, communicate safety rules to guests, and handle emergencies if they arise.

Emphasize the importance of collaboration in your work. Share how you effectively communicate with other department teams, coordinate events, and support colleagues to create a seamless experience for guests.

Provide a detailed overview of an event you successfully planned, including your thought process, the steps you took, who you collaborated with, and how you ensured the event met the needs and interests of participants.

Discuss the resources you utilize to stay informed about the latest trends, such as industry publications, networking with professionals, and attending workshops. Highlight the importance of incorporating fresh, exciting ideas into your programming to keep guests engaged.

Share qualities such as enthusiasm, creativity, adaptability, and excellent interpersonal skills that you believe are vital. Explain how these qualities contribute to your success as an Activities Coordinator, enhancing guest experiences.