Let’s get started
By clicking ‘Next’, I agree to the Terms of Service
and Privacy Policy, and consent to receive emails from Rise
Jobs / Job page
Card Program Account Manager image - Rise Careers
Job details

Card Program Account Manager

About the Team/Role

The account manager serves as the operational program steward, advocate, and liaison between WEX and its partners. This role is responsible for problem-solving, responding to complex technical questions and situations, thorough and succinct communication to internal and external stakeholders, and facilitation of cross-functional work to support the partner. This role is expected to drive operational excellence by identifying opportunities to streamline processes, leveraging automation and AI tools where appropriate, and fostering a team environment that is adaptable to change and embraces new ways of working.

How you'll make an impact

ISSUE INVESTIGATION AND RESOLUTION:
Complex issue investigation and resolution, including but not limited to technical, products, servicing, electronic files, network, settlement, site, reporting and billing, and the communications management of such issues across broad internal stakeholder groups and external constituencies.
MAXIMIZE RELATIONSHIPS:
Relationship management by way of building and sustaining partner satisfaction with our card program partners. Working with the Sales Division client managers to maximize partner relationships and strategically grow programs. Advocating for partner needs and acting as the main point of contact for day to day operations, and coordinating communication between the partner and all functional areas within WEX. Building and maintaining productive relationships with internal stakeholders to facilitate issue resolution and improve results. Identify and serve up revenue growth opportunities.
REPORTING:
Facilitating development, management, and supervision of partner reporting, inclusive of settlement, tax, and other auxiliary reporting such as volume and performance tracking reports, customized reporting to support special circumstances, and scorecard, KPI, and dashboard reports to perform trend analysis and
issue identification. Probing for deeper understanding of the client’s need versus the request and strategically evaluate the best path for satisfying that need.
PROJECT MANAGEMENT:
Project management, including but not limited to acting as the SME resource in projects relating to partner card programs, inclusive of PMO development projects; playing a key role in new product initiatives and/or development projects through the SDLC process; creating innovative solutions to manual or special-handling processes; facilitating and promoting use of tools and/or services; and initiation, facilitation, and management of enhancements to card programs and the operational support thereof.

Experience you'll bring

  • Bachelor’s degree and/or minimum of 2-3 years of
experience in an account manager or comparable
service delivery capacity.
  • Excellent oral and written communication skills
  • Proven ability to manage strategic external client
or vendor relationships
  • Demonstrated project management capabilities
  • Results driven, action orientated and
self-motivated
  • Superior critical thinking, problem solving and
decision-making skills
  • Negotiation skills and the ability to de-escalate
situations with internal and external stakeholders.
  • Ability to collaborate with and be influential at all
levels of the organization.
  • Excellent time management, prioritization skills,
goals setting, planning and work scheduling skills.
  • Occasional travel may be required.

The base pay range represents the anticipated low and high end of the pay range for this position. Actual pay rates will vary and will be based on various factors, such as your qualifications, skills, competencies, and proficiency for the role. Base pay is one component of WEX's total compensation package. Most sales positions are eligible for commission under the terms of an applicable plan. Non-sales roles are typically eligible for a quarterly or annual bonus based on their role and applicable plan. WEX's comprehensive and market competitive benefits are designed to support your personal and professional well-being. Benefits include health, dental and vision insurances, retirement savings plan, paid time off, health savings account, flexible spending accounts, life insurance, disability insurance, tuition reimbursement, and more. For more information, check out the "About Us" section.

Average salary estimate

$75000 / YEARLY (est.)
min
max
$60000K
$90000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

Similar Jobs
Photo of the Rise User
NBCUniversal Hybrid 1221 Avenue of The Americas, New York, NEW YORK
Posted 4 days ago

NBCUniversal is hiring a Digital Account Manager to optimize and manage digital sales campaigns within a hybrid work environment in New York.

Photo of the Rise User
Visa Hybrid Miami, Florida, United States
Posted 5 days ago

Drive client success and revenue growth as a Senior Enterprise Account Manager with Visa's innovative money movement solutions.

Photo of the Rise User
ms Hybrid Ithaca, New York, United States of America
Posted 6 days ago

Morgan Stanley seeks a Registered Client Service Associate in Ithaca, NY to deliver outstanding client service and support financial advisory teams.

Photo of the Rise User

Serve as a Patient Access Manager IV driving resolution of patient access barriers and collaboration across healthcare teams at Integrated Resources, Inc.

Photo of the Rise User
Posted 18 hours ago

Experienced Senior Account Manager needed to independently handle commercial lines client accounts and drive business growth for a reputable insurance agency.

Posted 5 days ago

Sonar Spark is hiring a Product Account Representative to manage client relationships and support product strategy in a dynamic team setting.

Posted 6 days ago

Lead client service operations for Fidelity’s strategic institutional clients, managing complex workplace benefit plans with a collaborative, innovative approach.

Photo of the Rise User
Posted 14 days ago

Lead client success initiatives as Senior Manager at The Helper Bees, shaping impactful relationships and driving growth in a mission-driven startup.

Photo of the Rise User
Posted yesterday

Lead strategic enterprise relationships as a Senior Account Manager at Adyen, a global fintech innovator powering payments for top international brands.

Photo of the Rise User
Posted 6 days ago

Lead the Account Management team at OnBoard to drive strategic growth and retention in a dynamic, fast-growing software company.

Lead strategic partner success and growth initiatives at Prop Firm Match Global by building strong relationships and driving revenue expansion.

Photo of the Rise User
Vanta Hybrid No location specified
Posted 8 days ago
Inclusive & Diverse
Growth & Learning
Customer-Centric
Collaboration over Competition
Medical Insurance
Maternity Leave
Flex-Friendly
401K Matching

Vanta is looking for a motivated Account Manager to drive customer expansion and retention by aligning their security solutions with client business needs in a fast-growing, security-focused company.

Photo of the Rise User
Posted 12 days ago

Ketchum is looking for an Assistant Account Executive to support their Consumer Lifestyle team, blending creativity and analytics in a hybrid work environment.

Powered by the belief that complex payment systems can be made simple, WEX (NYSE: WEX) is a leading financial technology service provider across a wide spectrum of sectors, including fleet, travel and healthcare. WEX operates in more than 10 count...

9 jobs
MATCH
Calculating your matching score...
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, onsite
DATE POSTED
May 10, 2025

Subscribe to Rise newsletter

Risa star 🔮 Hi, I'm Risa! Your AI
Career Copilot
Want to see a list of jobs tailored to
you, just ask me below!