WFGO - HCM & Payroll Account Specialist

POSITION SUMMARY:

The HCM & Payroll Account Specialist serves as the primary point of contact for a group of Workforce Go! clients. Under the direction of the Client Services Manager, the HCM & Payroll Account Specialist provides dedicated competent client care while maintaining relationships and favorable contacts with key client personnel.

The HCM & Payroll Account Specialist will be the subject matter expert on the Payroll, Time & Labor Management and Human Resource suite of products offered through Workforce Go! and will identify new product opportunities for their clients. The HCM & Payroll Account Specialist will regularly work with their clients on payroll and tax account management.

PRINCIPAL DUTIES & RESPONSIBILITIES: (Core Competencies)

• Support the Mission of Workforce Go!

• Follow all internal and external compliance rules, regulations and maintain confidential information.

• Gain and demonstrate a full understanding of all the Workforce Go! HCM products, workflows and integration processes.

• Work to ensure all Workforce Go! HCM products are properly administered and payrolls are processed 100% correctly and on time every pay period.

• Serve as the primary contact for assigned clients.

• Maintain positive relationships with clients to ensure retention and business growth.

• Act as a subject matter expert/resource for Workforce Go! operations and services.

• Answer questions and provide solutions regarding payroll, time labor management, human resources, accounting, tax filing, money-movement, and other related client inquiries.

• Recommend and participate in the development of new procedures and policies related to the Account Specialist team.

• Complete other duties and special projects as assigned or requested.

  
  

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• Ability to navigate web-based applications.

• Strong command of the English language (written and verbal) and understand/practice proper e-mail etiquette.

• Proven ability to manage multiple priorities independently and meet all deadlines.

• Results oriented; driven to achieve goals and objectives.

• Excellent time management skills.

• Working knowledge of the payroll and human resources outsourcing industry.

• Proficient in Microsoft Office tools and other common business software.

• Work well in demanding situations.

• Ability to gather and analyze information, draw conclusions, test suggested solutions and effectively communicate the findings.

• Ability to quickly address the needs of our clients and to tactfully handle difficult situations.

• Work well in a team environment.

  
  

CREDENTIALS & EXPERIENCE:

• Bachelor’s degree and/or 5 or more year’s professional experience in related field required.

• Experience in Payroll or Human Resources Outsourcing; Certified Payroll Professional (CPP) preferred.

• Experience with client service/relationship management a must.

  
  

PHYSICAL DEMANDS AND WORKING CONDITIONS:

Work in an office environment; sustain posture in a seated position for prolonged periods of time; use hands to grasp and reach; occasionally stoop or kneel; see, hear, and speak with sufficient acuity to successfully perform all aspects of the job; use telephone and write or use a keyboard to communicate through written means; lift up to five pounds of weight.

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This is a non-management position
This is a full time position