Lead Service Technician II - Atlanta, Georgia - job 1 of 2

As a Lead Service Technician II at Whaley, your primary role involves the maintenance, service, and repair of commercial cooking equipment, refrigeration, and HVAC systems. You’ll be troubleshooting and diagnosing potential issues, completing service calls efficiently, and maintaining excellent communication with both clients and branch support. This role is essential in ensuring our clients experience optimal performance in their equipment.

To qualify for the Lead Service Technician II position at Whaley, candidates should ideally have at least three years of experience in commercial kitchen repair, refrigeration, or HVAC services. A valid driver's license and a clean driving record as per safety standards are also necessary. While certifications like a Journeyman License or CFESA certification are beneficial, they are not mandatory.

Employees in the Lead Service Technician II position at Whaley enjoy a comprehensive benefits package which includes a competitive salary, on-call pay, generous paid holidays and vacation, medical and dental benefits, short- and long-term disability insurance, and life insurance, all paid by the company. Additionally, employees can benefit from profit sharing, a 401k plan, continuing education opportunities, and provided uniforms and equipment.

Whaley is committed to the professional development of its employees, including its Lead Service Technicians II. The company provides opportunities for continuing education and industry certification, encouraging technicians to expand their skillset and stay updated on the latest technologies and practices in commercial kitchen repair, refrigeration, and HVAC.

As a Lead Service Technician II at Whaley, you'll receive essential tools and equipment to perform your job effectively. This includes company-provided vehicles, uniforms, meters, and test equipment. The company ensures that all technicians have the necessary resources to maintain high standards of safety and quality in service.

The on-call requirement for the Lead Service Technician II position at Whaley involves being available to respond to service needs outside of regular working hours. This may include handling emergencies or urgent repairs to ensure client equipment is supported at all times, promoting reliability and responsiveness in our service delivery.

Whaley takes pride in being an equal opportunity employer committed to celebrating diversity and fostering an inclusive environment. By welcoming unique perspectives and backgrounds, Whaley ensures that all employees, including Lead Service Technicians II, feel valued and respected, contributing to a positive workplace culture.

When asked to describe your experience with commercial cooking equipment repair, be specific about the types of equipment you’ve worked on, any relevant technical skills you've developed, and examples of complex issues you've successfully resolved. Highlight any experiences that showcase your ability to tackle challenges with efficiency and precision.

In responding to this question, explain your systematic approach to troubleshooting, starting from gathering information, diagnosing the issue, identifying possible solutions, and testing those solutions. Illustrating your problem-solving process helps demonstrate both your technical knowledge and your methodical thinking.

Discuss the specific safety measures you take to ensure not only your safety but also the safety of clients and colleagues. This could include following standard operating procedures, wearing personal protective equipment, and conducting thorough inspections of your tools and work environment before starting any service tasks.

Emphasize the importance of clear and proactive communication. Discuss how you keep clients informed about the progress of repairs, any parts that need ordering, and any unexpected issues that arise. Your ability to build rapport with clients can significantly impact customer satisfaction.

When responding to this question, recount a specific instance where you faced a tough repair challenge, detailing the actions you took to resolve the issue and the outcomes achieved. This illustrates not just your technical abilities but also your determination and resourcefulness.

Discuss the key components of effective teamwork, such as communication, cooperation, and respect. Share examples of how you have successfully contributed to team projects and supported colleagues, emphasizing the benefits of collaboration in enhancing service delivery and efficiency.

Provide insight into your prioritization process, which could include assessing the urgency of requests, considering customer relationships, and logistical factors. Being able to manage your workload effectively while maintaining quality service is critical in the technician role.

Describe your passion for helping others through technical service and your enjoyment of problem-solving. This question allows you to show your dedication to the field, your eagerness to continue growing your skills, and your commitment to delivering exceptional service.

Mention any relevant training courses, workshops, or certifications you've pursued to keep up with industry innovations. Highlight your proactive approach to professional development and your enthusiasm for applying new technologies to your work for better service outcomes.

Discuss your meticulous nature and how attention to detail is crucial in ensuring effective repairs and safety. Provide examples of how your careful approach has led to positive feedback or successful service outcomes in your past work.