Lead Service Technician II - Florence, Alabama

As a Lead Service Technician II at Whaley Foodservice, you’ll diagnose, troubleshoot, and repair all types of commercial cooking and refrigeration equipment, as well as HVAC systems. Your role involves close communication with customers and your team, ensuring timely repairs and updates. You'll also keep track of parts inventory and maintain a service vehicle that meets our safety standards.

To qualify for the Lead Service Technician II role at Whaley Foodservice, you will need at least three years of experience in commercial kitchen repair or HVAC. A valid driver's license and a clean driving record are also required. While certifications such as a Journeyman License or CFESA certification are advantageous, they are not mandatory.

Yes, Whaley Foodservice offers an attractive sign-on bonus for experienced technicians applying for the Lead Service Technician II role. This is part of our commitment to recruiting top talent in the industry and ensuring our team feels valued right from the start.

As a Lead Service Technician II at Whaley Foodservice, you can expect a comprehensive benefits package, including competitive salary, paid holidays, vacation time, medical and dental benefits, short-term and long-term disability insurance, and life insurance—all company-paid. You’ll also receive work uniforms, meters, and testing equipment to support your role.

Whaley Foodservice places a strong emphasis on career development for the Lead Service Technician II role. We offer continuing education programs and industry certification opportunities, ensuring that our technicians are up-to-date with the latest technologies and practices in the commercial kitchen, refrigeration, and HVAC fields.

Whaley Foodservice is committed to fostering a diverse and inclusive work environment. As a Lead Service Technician II, you’ll be recognized for your contributions and have access to various opportunities for personal and professional growth. Our supportive team culture encourages collaboration and innovation.

Work hours for a Lead Service Technician II at Whaley Foodservice can vary, as on-call requirements are part of the role. Flexibility is key, as you might have to handle emergencies or urgent repairs outside regular work hours. However, our commitment to work-life balance remains a top priority.

In responding to this question, be sure to highlight specific types of commercial kitchen equipment you have repaired. Discuss any relevant training, certifications, or past roles that showcase your expertise in diagnosing and fixing issues effectively.

When answering this question, provide a detailed example of a scenario where you successfully identified and resolved a particularly challenging issue. Focus on your thought process, the steps you took, and the outcome to demonstrate your critical thinking and problem-solving skills.

To answer this question, emphasize your organizational skills and ability to assess urgency. Describe your approach to managing multiple tasks and how you keep customer communication open to navigate any changes in priorities effectively.

It's important to show your understanding of safety protocols relevant to the technician role. Highlight specific safety practices and regulations you adhere to during repairs and how they contribute to a safer working environment.

Demonstrate your commitment to continuous learning by discussing any certifications, workshops, or online courses you've taken recently. Mention any industry publications you follow to stay informed on emerging technologies or trends.

Outline the specific tools and diagnostic equipment you use regularly. This speaks to your preparedness and professionalism, as well as your familiarity with the tools required for the job, helping potential employers understand your expertise.

Share techniques you use to manage customer interactions professionally. Emphasize your communication skills, ability to remain calm under pressure, and how you resolve misunderstandings or issues to ensure customer satisfaction.

Discuss how you manage your time effectively and plan for each service call. Highlight any strategies that help you remain organized and efficient, such as preparing in advance and setting realistic timelines.

This is an opportunity to share your passion for the trade. Talk about how the satisfaction of solving complex problems, along with providing excellent customer service, motivates you to excel in your role.

Explain your systematic approach to troubleshooting, focusing on details and evidence-based diagnostics. Share any methodologies you use to ensure you don’t overlook crucial symptoms of a malfunction.