IT Support Intern (Boston HQ)

WinnCompanies is looking for a IT Support Intern to join our headquarters in Boston, MA.

In this role, you will ensure proper computer operation so end users may accomplish business tasks in a timely manner by providing in-person and/or remote support. The IT Support Intern is responsible for triaging, troubleshooting documentation, and problem resolution for end user reported issues at various levels within the company. This role is an in-person role, primarily supporting corporate end users.  

• Provide Tier I and Tier II technical support to internal team members.
• Act as an escalation point for requests not handled by first-level helpdesk support. 
• Provide timely communication on issue status and resolution. 
• Track and record the entire incident process including the initial reason for providing support, all troubleshooting steps taken, and final resolution actions taken. 
• Manage ticket queue for triaging and dispatching tickets. 
• Use remote connectivity tools and diagnostic utilities to aid in troubleshooting. 
• Assist in software releases/rollouts according to department best practices. 
• Research solutions using internal knowledge base and external knowledge sources. 
• Perform in-person support when remote tools are not appropriate. 
• Use internal tools for management of core IT services including Active Directory and Exchange Online. 
• Complete scheduled preventative maintenance activities when required. 
• Assist in knowledge/documentation improvement processes. 
• Provide internal support to the IT Support Services department for reporting, data maintenance, systems updates, and other tasks as required. 

• High School Program or GED.
• Minimum 1 year experience in IT troubleshooting support role. 
• Proficient experience troubleshooting hardware, software, and network issues in-person and remotely. 
• Proficient with Windows 10 and the latest Microsoft Office suite. 
• Proficient in basic administrative tasks in Active Directory. 
• Strong customer service orientation. 
• Excellent verbal and written communication skills. 
• Ability to communicate ideas in both technical and user-friendly language. 
• Highly self-motivated and directed, with keen attention to detail. 
• Able to prioritize and execute tasks effectively. 
• Ability to work in a team-oriented, collaborative environment. 
• Working technical knowledge of current software protocols, and Internet standards, including DHCP, DNS, LAN/WAN, HTTPS, SFTP. 

• Associates degree in related field or equivalent work experience
• Industry certification including CompTIA A+, Network+.
• Experience with basic administrative tasks in Office 365.
• Ability to sit down and operate a computer for extended periods of time.

Our Benefits:

Permanent full-time US employees are eligible to participate in the following benefits:

- Generous time off policies (including 11 paid holidays (12 for MA employees); Generous Accrued Time Off increasing with years of service; Generous paid sick time; Annual day of service; Floating Holiday)

- 401(k) plan options with a company match

- Various Comprehensive Medical, Dental, & Vision plan options

- Flexible Spending Account, Dependent Care Flexible Spending Account, Health Savings Account options with HSA annual employer contribution

- Long Term Disability and voluntary Short Term Disability; Basic Term Life Insurance and AD&D; optional supplemental life insurance

- Health Expense Reimbursement program (including gym memberships, equipment, and subscriptions)

- Tuition Reimbursement program and continuous training and development opportunities

- Wellbeing program (group challenges, seminars, opportunities to earn points to reduce medical premiums), Employee Assistance Program, & Commuter and Parking Reimbursement options

- Employee Corporate Discount Programs (Verizon Wireless, Home Depot Pro, Staples, and more!)

- Flexible and/or Hybrid schedules are available for certain roles

- Employee Relief Program supporting employees with unexpected hardships that place undue financial stress on them and their families

- To learn more, visit winnbenefits.com

Why WinnCompanies?

A job you can be proud of: WinnCompanies is a nationally recognized leader in apartment community management and development. Our team members are committed to helping people in the communities we serve and making a positive difference in their lives. 

A job that challenges you: Our employees are responsible for our growth and success, and we challenge our team members to always be their best in our fast-paced, dynamic and rewarding workplace. 

A job you can learn from: We offer multi-faceted leadership and learning opportunities to support our team members’ career growth and professional development.

A team that cares: We value teamwork, innovation, diversity and mutual respect. Through our recognition and rewards programs, we’re committed to celebrating and uplifting our team members.

About Us:

WinnCompanies is a mission-driven, national business focused on building and operating top quality affordable housing communities for individuals and families of all incomes, including members of the U.S. Armed Forces and their families. Our people are the source of our success – 4,000 team members working together to create the best possible living communities in 24 states, Washington, D.C., and Puerto Rico.

Whether your skills are in operations, maintenance, leasing, compliance, marketing, IT, HR, accounting or finance, there’s a role for you at WinnCompanies. Your passion for excellence can help us make a positive impact in the lives of real people every day.

If you are a California Resident, please see our Notice of Collection here.

Current Winn employees should apply through this internal link.