Maintenance Supervisor II (Island Palm Communities)

As a Maintenance Supervisor II at Island Palm Communities, your key responsibilities include overseeing day-to-day maintenance operations, providing quality control for both technician and subcontracted work, managing technician schedules, and facilitating training and development opportunities. You'll also be involved in responding to service calls, resolving resident complaints, and ensuring timely completion of maintenance requests to maintain a high level of resident satisfaction.

To apply for the Maintenance Supervisor II position at Island Palm Communities, you need a high school diploma or GED equivalent, along with 3-5 years of relevant work experience and 1-3 years of supervisory experience. A solid understanding of HVAC, electrical, plumbing, and appliance systems is essential, as well as experience with Microsoft Office applications and exceptional customer service skills.

While a CAMT certification is preferred for the Maintenance Supervisor II role at Island Palm Communities, it is not strictly required. The key focus is on relevant experience and a solid skill set in maintenance operations, customer service, and team management. If you have vocational or technical training, that would also be beneficial.

Island Palm Communities offers an impressive array of benefits for its Maintenance Supervisor II role, including generous time-off policies, a 401(k) plan with company match, comprehensive medical, dental, and vision plans, wellness programs, and tuition reimbursement. These benefits reflect our commitment to not only supporting our team members professionally but also personally.

A typical workday for a Maintenance Supervisor II at Island Palm Communities involves managing technician schedules, overseeing daily maintenance tasks, participating in training sessions, responding to service calls, conducting quality control checks, and providing support to team members. You will work closely with technicians, subcontractors, and residents, fostering a collaborative environment to ensure that all maintenance activities are performed efficiently and to a high standard.

When prioritizing tasks as a Maintenance Supervisor II, I assess the urgency and importance of each request, focusing on resident needs first and then addressing preventative maintenance tasks. I also consider resource availability and technician skills to ensure efficient completion.

Certainly! In a previous role, I faced a significant plumbing issue affecting several apartments. I coordinated with technicians to diagnose the root cause, communicated with residents about the progress, and ensured that the repairs were done quickly and efficiently, resulting in minimal disruption.

I believe in open communication, so I would hold a meeting with the team members involved to discuss their perspectives, identify the underlying issue, and work collaboratively to find a solution that respects everyone's viewpoints while prioritizing project goals.

Effective team training involves hands-on experiences, clear communication of expectations, and setting measurable goals. I encourage peer learning and provide constructive feedback, ensuring that all technicians feel supported and knowledgeable.

To ensure customer service remains a priority, I model positive interactions, provide regular training on service skills, and emphasize the importance of responsive communication. I also monitor resident feedback to continuously improve service quality.

I bring more than five years of experience in facilities maintenance, covering HVAC, plumbing, and electrical systems. My role included hands-on repairs as well as managing a team of technicians to ensure efficient operations.

Handling on-call responsibilities requires flexibility and strong prioritization skills. I prepare by ensuring my team is trained and that all equipment is in working order. When on-call, I respond swiftly to issues, maintaining open lines of communication with my team and residents.

Maintaining quality control involves regular inspections of work completed by technicians, providing ongoing feedback, and implementing standard operating procedures that all team members understand and follow.

An effective way to deal with resident complaints is to actively listen to their concerns, empathize with their situation, and assure them that you are taking their issues seriously. After gathering details, I work collaboratively with my team to implement timely solutions and follow up with the resident.

My motivation comes from seeing the positive impact of our work on residents’ lives. By leading a dedicated team to provide high-quality maintenance services, I can help create a comfortable and safe living environment, which drives my passion for excellence.