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Job details

Workforce Management Analyst II

Wisetack is a well-funded fintech startup focused on building consumer lending products. They are seeking a Workforce Management Analyst to optimize team performance and develop scheduling strategies in a dynamic environment.

Skills

  • Strong analytical skills
  • Proficiency in workforce management tools
  • SQL query writing and editing
  • Excellent communication skills
  • Understanding of contact center metrics

Responsibilities

  • Monitor and manage agent efficiency and schedule adherence.
  • Forecast contact volumes and plan staffing.
  • Analyze performance metrics to optimize operations.
  • Develop and manage schedules to meet SLAs.
  • Collaborate on strategic initiatives.

Education

  • Bachelor's degree in math, economics, statistics, engineering, computer science, or other quantitative field.

Benefits

  • Equity options
  • Comprehensive health benefits
  • Flexible work environment
To read the complete job description, please click on the ‘Apply’ button
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CEO of Wisetack
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Bobby Tzekin
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FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
SALARY RANGE
$62,500/yr - $87,500/yr
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
October 9, 2024

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