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Workforce Management Analyst II
Wisetack is a well-funded fintech startup focused on building consumer lending products. They are seeking a Workforce Management Analyst to optimize team performance and develop scheduling strategies in a dynamic environment.
Skills
- Strong analytical skills
- Proficiency in workforce management tools
- SQL query writing and editing
- Excellent communication skills
- Understanding of contact center metrics
Responsibilities
- Monitor and manage agent efficiency and schedule adherence.
- Forecast contact volumes and plan staffing.
- Analyze performance metrics to optimize operations.
- Develop and manage schedules to meet SLAs.
- Collaborate on strategic initiatives.
Education
- Bachelor's degree in math, economics, statistics, engineering, computer science, or other quantitative field.
Benefits
- Equity options
- Comprehensive health benefits
- Flexible work environment
To read the complete job description, please click on the ‘Apply’ button
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FUNDING
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
LOCATION
SALARY RANGE
$62,500/yr - $87,500/yr
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
October 9, 2024
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