Job details

Associate Solutions Support Engineer, Academy

Come join the company that is reinventing cloud security and empowering businesses to thrive in the cloud. As the fastest-growing startup ever, Wiz is on a mission to help organizations secure cloud environments that will accelerate their businesses. Trusted by security teams all over the world, we have a proven track record of success and a culture that values world-class talent.

Our Wizards from over 13 countries work together to protect the infrastructure of our hundreds of customers, including over 40% of the Fortune 100, who trust us to scan and secure over 230 billion files daily. We’re the leading player in a massive and growing market, but it’s still early enough for you to make a significant impact. At Wiz, you’ll have the freedom to think creatively, dream big, and use your full range of skills to contribute to our record growth. Come join our team and help us create secure cloud environments that allow the best companies to move faster.

Location Requirement: United States East Coast

**Application deadline is November 8, 2024**

Wiz is excited to announce an Associate Solutions Support Engineering (SSE) program geared towards recent graduates in Computer Science, Cybersecurity, Engineering, Mathematics, or Information Systems. The program starts on December 2, 2024, with a 3-week intensive onboarding and training program that includes Product and Support technical enablement. This is not an internship; it is a full-time opportunity where you'll be immersed with a group of similarly minded individuals who will translate their technical knowledge into business value for Wiz customers.

SUMMARY

As an Associate Solutions Support Engineer, you will be a part of a global team responsible for providing outstanding technical support experience. In this role, you will troubleshoot technical problems for customers with a mix of debugging, networking, system administration, updating documentation, and have the opportunity for creating solutions for customers while scaling our support offering using coding and scripting.

WHAT YOU’LL DO

Be responsible for technical customer support experience within the Wiz product and educate our customers on the use of the platform
Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams
Identify cases that require escalation (either technically or strategically)
Train as a highly knowledgeable specialist in one or more Wiz product area(s)
Create technical articles or knowledge base articles (e.g., edit or create news/ knowledge-based articles) that are internal or customer-facing for a better customer support experience
Be a customer advocate for timely resolution of the problems reported, understand the environment/network and impact on business

WHO YOU ARE

Recent graduate in Computer Science, Cybersecurity, Engineering, Mathematics, or Information Systems
Fast learner with a natural curiosity and love for technology
A critical thinker who defaults to a client-centric approach with effective written and verbal communication skills
Programming experience with languages such as Python, Java, JavaScript, Ruby, etc., and basic knowledge of Linux
Hands-on experience with Linux command line, bash, and/or PowerShell
Familiarity with cloud technologies like Azure, AWS, or GCP
Able to work a rotating schedule, including weekend availability
Excellent organizational and project management skills
Active contributor to open-source projects (code, bug reports, etc.) and the Engineering Community (e.g., meetups)

NICE TO HAVE

Internship experience in a technical role at a tech company
Experience with DevOps technologies
Familiarity with REST API's or GraphQL
Knowledge of basic web technologies (e.g., HTTP, HTML, DNS)
Understanding of networking fundamentals (e.g., TCP/IP, Routing, VPNs, VLANs, Peering, Load Balancing)
Understanding of relational databases
Experience with Kubernetes, system virtualization, on-prem and/or hybrid cloud computing, cloud identity and security systems, cloud monitoring and logging, as well as local and cloud storage
Experience with Docker, building container images, and/or other container orchestration tools
Familiarity with security frameworks or tools

If your experience is close but doesn’t fulfill all requirements, please apply. Wiz is on a mission to build a special company. To achieve our goal, we are focused on hiring Wizards with different backgrounds, perspectives, and experiences.

Wiz is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

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