Senior Account Manager - Legal Industry

As a Senior Account Manager at Wolters Kluwer, you will be responsible for managing high-profile accounts, conducting strategic planning to meet specific account needs, leading a small team of junior account managers, resolving complex customer issues, and driving customer satisfaction through tailored service delivery.

To qualify for the Senior Account Manager position at Wolters Kluwer, you should have a college degree (Bachelor preferred) or equivalent experience, along with over three years of sales and account management experience, preferably in the legal industry. Advanced communication skills and leadership abilities are essential.

Wolters Kluwer actively supports the development of its Senior Account Managers through opportunities to lead and mentor junior team members, as well as involvement in strategic planning and the development of sales policies and strategies that enhance both personal and professional growth.

CRM tools are crucial for a Senior Account Manager at Wolters Kluwer, as they are used to manage complex accounts, track performance, and develop strategic insights that drive business growth and customer satisfaction.

The target salary range for a Senior Account Manager at Wolters Kluwer in New York City is between $121,350 and $170,050, based on experience and qualifications in the legal industry.

When managing multiple high-profile accounts, I prioritize tasks by assessing the urgency and importance of each client's needs, using a combination of CRM tools to stay organized and ensure that nothing falls through the cracks. Additionally, I regularly communicate with clients to understand their shifting priorities.

In my previous role, I negotiated a multi-year contract that involved several stakeholders with competing interests. I meticulously prepared by understanding each party's needs, which allowed me to propose a win-win solution. Ultimately, the negotiation not only strengthened our relationship but also secured significant long-term revenue.

I focus on understanding each client's business deeply by having regular check-ins, listening to their challenges, and providing tailored solutions that suit their needs. Personalizing my approach and maintaining consistent communication helps in building trust and loyalty.

I handle critical customer issues by first remaining calm and empathetic to the client’s situation. I then assess the issue, involve necessary team members, and communicate a clear action plan to the client in a timely manner to resolve the issue effectively.

My approach to mentoring junior account managers involves regular one-on-one meetings to provide guidance, feedback, and support. I encourage them to take on challenging assignments while being available to help them navigate through any difficulties they encounter.

I utilize data by closely monitoring key performance indicators and client feedback to identify trends or areas for improvement. By analyzing this information, I can make informed decisions and develop strategic plans that enhance overall account performance.

Teamwork is essential for my success as an account manager. Collaborating with colleagues from different departments—such as sales, marketing, and support—enables me to provide a cohesive client experience, ensuring that all aspects of account management are aligned and well-executed.

There was a situation where a client needed an urgent solution outside of normal operations. I arranged a quick meeting with my team to mobilize resources and successfully delivered on the request well before the deadline, which resulted in great satisfaction from the client and strengthened our partnership.

I keep myself updated with trends in the legal industry by reading industry publications, attending legal conferences, and engaging with professional networks. This helps me understand changes in the legal landscape and adapt our services to meet evolving client needs.

What motivates me most as a Senior Account Manager is the opportunity to build strong client relationships and help businesses thrive through our solutions. Seeing tangible results from my efforts and making a difference in clients’ operations drives my passion for the role.