Sales Associate - Ethical Fashion

Wolf & Badger is on a mission to make retail fair. Working to support our community of 2000+ independent designers from around the globe, we connect customers with ethically sourced fashion, design, home and beauty through our online marketplace and flagship stores in London, New York City and Los Angeles. We are a rapidly growing scale-up business, now entering an exciting new phase of growth and looking to expand our team of c.120 people currently located between London, Málaga, New York and Los Angeles. We are a Certified B Corporation, with social and environmental purpose at the core of everything we do, read more about us here.

We are currently recruiting for a full time Sales Associate to join our store team in London, Soho.

You will work 5+ days per week which may include one or both weekend days, subject to the rota.

This role is ideal for skilled sellers and generous commission applies.

The successful candidate will be the ultimate brand ambassador for Wolf & Badger in increasing brand awareness, driving sales and handling relationships with customers and brands. The successful candidate will be confident in handling relationships both in-person and via digital channels.

Note that this is a retail role and will therefore include work on weekends, some public holidays and varied start and end times.

You will:

• Educate customers on the Wolf & Badger concept and key selling points for each of our community of brands
• Develop new and maintain existing relationships with our customers and achieve sales goals
• Deliver the highest level of customer service
• Provide styling advice and drive multi-item transactions
• Engage in visual merchandising of displays, and ensure the store is maintained and in pristine condition at all times
• Work with content and marketing teams to assist with the production of relevant in-store videos, photos and other creative materials for social media
• Work with brands and events teams to help produce and execute in-store events
• Support our customer service team with store-related customer inquires
• Manage stock inventory and deliveries; execute the delivery and return of stock from and to our brands
• Contribute to the organisation and maintenance of the store stock room
• Foster an environment of teamwork, trust and collaboration with peers, customers and other department

This position reports to the London store management team.

Key skills and requirements for the role:

• Confident and skilled in making sales
• Well organised with sharp attention to detail
• Great inter-personal skills
• Champions small and ethical designers
• Cultivates long-term relationships with customers, going above and beyond so they have a great experience every time they shop with us.
• Excellent verbal and written communication skills
• Confident using a variety of software and strong with technology
• Must thrive under pressure and enjoy a challenge

Benefits include:

• £25,650 per annum plus a generous personal sales commission!
• 25 day holiday allowance in addition to bank holidays. Any bank holidays worked are added back to into the paid holiday allowance and the store is closed on Christmas Day and New Year's day
• Paid volunteering leave, pet-ernity leave and heartbreak leave
• Quarterly Wellness Wallet - to spend on products and services which are meaningful to you
• Subscription to Yulife health and wellbeing app
• Opt in health insurance plan
• Cycle to work scheme
• Ample paid sick leave to support mental and physical health
• Staff discount across Wolf & Badger, in store and online
• Friendly, passionate and talented colleagues
• Meaningful work! We are a B-Corp leading the movement in responsible retail

Wolf & Badger is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates. We encourage applications from people from all walks of life.