Health Insurance Sales Representative

Health Insurance Sales Representative (Inbound)Job DescriptionThe Health Insurance Sales Representative will be responsible for receiving inbound calls from prospective enrollees for individual dental insurance products. They will ask questions to understand customer needs and recommend product options based on those needs, explaining plan costs and benefits. The representative will complete new applications, guide callers through payment options, and refer to other sources of information if needed. They will also complete the sale and forward new customer information to the enrollment function.Responsibilities• Receive inbound calls from prospective customers for individual dental insurance products• Assist with service-related calls and inquiries from existing enrollees• Recommend product options based on customer needs and guide them through different payment options• Complete the sale and forward new customer information to the enrollment function• Respond to telephone, electronic, and written inquiries with an emphasis on sales activities and customer retention• Proactively respond to electronic and written inquiries from prospects or leads• Perform eligibility verifications for specific programs• Track and document customer interactions and resolutions in computer systems• Adjust claims as necessary based on findings• Meet and maintain production standards, counts, and inquiry response• Handle complex calls such as enrollment and billing questions that require research and analysis• Perform miscellaneous duties as assignedRequirements• High school diploma or GED preferred, but candidates with proven experience will not be excluded from consideration• Insurance sales license, per state DOI regulations (e.g., Life, Accident, Sickness)• 4 years of successful customer service sales work experience within a call center or related heavy customer contact experience• Basic computer, telephone skills, and math assessment• Ability to handle constant customer contact and forced workflow distribution• Strong leadership, organizational/time management skills, and multitasking abilities• Detail-oriented, flexible, and creative• Ability to learn and retain new processes (i.e., contact center policies, procedures, and guidelines)• Dental assisting certificate, 2 years dental office or dental lab experience, 1 year contact center experience in a dental insurance environment, or 1 year dental claims adjudication experience a plus but not requiredWollborg Michelson Recruiting is an Equal Opportunity Employer and prohibits discrimination of any kind. We ensure job offers are made based of one’s employment experience, skills, and qualifications, regardless of race, gender, ethnic origin, or any other classification protected by law. All applicants must furnish proper identification to prove their legal right to work in the US upon a job offer. We participate in E-Verify to confirm one’s right to work in the US. Wollborg Michelson Recruiting does not provide sponsorship for an employment-based visa status. All applicants must also provide proof of COVID Vaccination when requested, except where prohibited by law.