Customer Support Angel

About Wonderbly

Wonderbly is the world’s leading personalised publishing company.  From our London, UK studio and across the world via remote connections, we blend creativity and technology -  Award-winning authors, illustrators and software engineers spend hundreds of hours crafting each story.

With creativity, kindness, and courage, we aim to make people feel extraordinarily special, and bring them closer to the people they love, through the power of personalised stories. So far we’ve shipped over 10 million books to almost every country in the world. We’ve done this in just ten years, and we’re just getting started.

Behind all of this is our incredible team of Customer Support Angels delivering top-of-the-class customer support from around the world.

Customer Support Angel - Temporary Holiday Role

For our 2024 Holiday season, we’re looking for some incredible people to join our year-round team of Customer Support Angels, to help deliver support that is empathetic, genuine, and well, human - no robots here!

This role is a fantastic opportunity for anyone wanting to be part of a team (and something quite magical), while still being able to balance everyday life. Whether you’re a stay at home parent, a student, someone just looking for something a little ‘extra’, or anything in between - if you have a passion for offering incredible customer support, this could be a great fit!

A bit about the role:

Joining 100% remotely, you’ll be working alongside our year-round Angels to support our customers with any queries they may have about their orders and our books. All of our customer support is done via email, and over the holidays you’ll typically be responding to customers looking for updates on the whereabouts of their orders. We support our customers in English mainly, but also French, German, Spanish, Italian, and Dutch.

• Temporary contract initially (October  to Mid January) with the potential for longer term.

• Flexible hours with the ability to set your preferred availability

• An estimated 5-20 hours per week, more or less depending on need.

• An initial (paid) training period.

• Work remotely from (almost) anywhere in the world

• Rate ranging from £11-£13 / hour.

This year, we’re also looking for Holiday Customer Support hires for Historic Newspapers,  an exciting brand newly acquired by Wonderbly, as well as a few other tasks that help us to deliver that top-of-the-class customer support, as well as provide valuable support to the wider business as well. All applicants will be considered for each of these opportunities.

What’s required for the role:

While a passion for customer support and the skills to deliver it are the main component of the role, we do have a few basic requirements that must be met:

• Have steady access to a computer/laptop

• Have steady and reliable access to high speed internet

• Have experience using email, messaging platforms, and internet (various browsers and devices)

• Have experience using G-suite (google sheets, google docs, etc)

• Must be available for a minimum of 10-20 hours, 5 days per week

• Must be fully fluent in English (written and comprehension)

And as a bonus, (not required but really nice to have)

• Previous customer support experience

• Previous experience working in a remote environment

• Multilingual; English + written comprehension for any of: French, German, Spanish, Italian, Dutch

A bit about you

You’re a well rounded team player with excellent communication skills, along with the ability to think logically and problem solve on the fly. You’re a keen self-starter who is able to work and learn independently, with minimal hands on support. You’re keen to share new ideas and take initiative, while still being able to follow direction and policy. And of course, you have a passion for helping others, and in creating a memorable experience for our customers!

How to Apply:

If all of these details have got you excited about applying for our temporary Holiday Customer Support role, great! We’re excited too! Simply fill in our application form >> HERE 

Please note:

• Only applications via the link above will be accepted, no other forms of application will be reviewed. 

• Applicants moving on in the hiring process will be notified via Email, no later than September 1st, 2024.

• Due to the incredible number of applications received, we unfortunately cannot reply to every applicant. Only those moving on will be notified on September 1st.

We look forward to your application, and welcoming our 2024 group of Holiday Angels!