Customer Success Specialist

Workyard is a fast-growing venture backed startup that is developing an innovative workforce management platform for the construction market. In an industry where $300 billion is spent annually on labor, we are fundamentally changing the experience for companies and workers by adding trust, transparency, and technology to workforce management and enable smarter business decisions.

The Customer Success Specialist will be responsible for client upgrades and annual renewals, ensuring that we can capture and/or retain revenue at the most critical phases of the customer journey.

Responsibilities

• Engage with customers before renewal to ensure customer retention

• Deeply understand and communicate product features, product positioning and the value proposition for customers

• Perform live demos of new features and create sharable recordings

• Communicate product updates, enhancements, and industry insights to clients

• Find customers that show signs for growth opportunity and convert upgrades

• Provide customer support where needed to overcome objections for renewals and upgrades

• Introduce customers to the referral program and build customer advocates.

• Assist with inbound support channels

Requirements

• 3+ years of renewal experience with a track record of 100% or higher net retention

• Experience with nurturing a pipeline of upgrades with current clients without sacrificing relationships

• Salesforce experience