Fundraising Operations Manager, Gift Entry

As a Fundraising Operations Manager at World Central Kitchen, you will lead the Gift Entry team, ensuring the efficient and accurate processing of donations. Key responsibilities include managing the lifecycle of donation receipts, overseeing team operations, and continuously assessing and improving processes to enhance efficiency. Additionally, you will ensure integration with our accounting systems and maintain productive vendor relationships.

To qualify for the Fundraising Operations Manager role at World Central Kitchen, you should have at least 3 years of experience in fundraising gift processing, and a minimum of 1 year working with Salesforce NPSP. Leadership experience, exceptional organizational skills, and an understanding of high-volume, multi-channel giving are also essential for success in this position.

The key responsibilities of a Fundraising Operations Manager at World Central Kitchen include managing the Gift Entry team, tracking and reporting on donation receipts, assessing current processes, optimizing vendor operations, and establishing written procedures for gift entry. You will play a vital role in ensuring that all donations are processed timely and accurately.

As a Fundraising Operations Manager at World Central Kitchen, you will work in a dynamic and collaborative environment, primarily based in Washington, DC, with the expectation of being on-site 3-4 days a week. You'll be part of a passionate team dedicated to the mission of providing food relief, which ensures a fulfilling and impactful work experience.

Yes, World Central Kitchen highly values professional development and offers various growth opportunities for Fundraising Operations Managers. With our focus on community impact and team advancement, you'll have the chance to expand your skills and potentially take on greater responsibilities within the organization.

In a role like the Fundraising Operations Manager, prioritizing tasks effectively is crucial. I would start by identifying urgent tasks that directly impact donation processing, like gift entry deadlines. Implementing a priority matrix can help, allowing me to clearly distinguish between urgent and important tasks, ensuring our team meets critical deadlines while maintaining high-quality work.

Certainly! My experience with Salesforce NPSP includes managing donor data, overseeing gift entry processes, and generating reports for our fundraising efforts. I focus on ensuring accurate integration with our accounting systems to provide seamless tracking of donations and to enhance our operational efficiency.

Handling team dynamics in a fast-paced environment involves fostering open communication and encouraging collaboration. I believe in weekly team meetings to stay aligned on our goals and discuss any challenges. Additionally, I like to promote a positive culture where team members feel comfortable sharing their ideas and feedback.

To improve processes in fundraising operations, I analyze current workflows using metrics and feedback from team members. Identifying bottlenecks and gathering insights allows me to propose data-driven changes. I also encourage team brainstorming sessions to collaboratively design processes that enhance efficiency without compromising quality.

Ensuring accurate data entry in fundraising starts with implementing standardized procedures. I emphasize training team members on these methods and regularly audit our processes to catch discrepancies early. Creating an environment where team members are encouraged to double-check their entries is crucial for maintaining data integrity.

In managing vendor relationships, I prioritize clear communication and set expectations from the start. Regular check-ins can help to address issues proactively. Building trust with vendors is essential, and I would involve them in our operational strategy discussions so they feel invested in our success.

My motivation to work in fundraising operations stems from the desire to make a meaningful impact through collaboration and efficient processes. Knowing that our work directly contributes to providing meals for those in need inspires me to drive team performance and continually seek improvements.

Managing ambiguity and change requires flexibility and a problem-solving mindset. I stay adaptable by regularly reviewing priorities and keeping an open line of communication with my team. Encouraging a culture where team members can voice concerns helps us navigate changes collectively, turning potential challenges into opportunities.

For training new staff on gift processing, I use a combination of hands-on instruction and comprehensive documentation. I believe in pairing new hires with experienced team members for on-the-job training. Additionally, I provide resources and guides to help them familiarize themselves with systems like Salesforce NPSP and other relevant processes.

Certainly! One challenging situation involved a significant increase in donations during a fundraising campaign. We faced potential backlogs in gift processing. To address this, I devised a temporary strategy involving additional team support and streamlined workflows for urgent processing. This allowed us to manage the influx efficiently while maintaining data accuracy.