Manager, Content Operations

Job Title: Manager, Content Operations

Department: Brand

Reports to: Director, Content Operations

Location: Remote (U.S.)

As the Content Operations Manager, you'll play an integral role in ensuring seamless coordination and execution of processes and projects relating to content creation for all the World of Good brands. You'll collaborate closely with cross-functional teams internally, as well as external freelancers in order to assist in the hiring, training, and ongoing quality management of full-time staff and contracted freelancers. The ideal candidate will have a mix of operational, organizational and analytical skills.

Responsibilities:

• Monitor adoption of workflows, procedures, and operations amongst all brands

• Build out cross-team workflows using project management software like AirTable and ClickUp  
• Assist with cross-team operations consultations and research and vet 3rd party tools to solve production inefficiencies 
• Manage upkeep of brand style guides, training materials, and tool documentation for freelancer and full-time staff
• Manage outreach and contract negotiations for freelancers, as needed
• Assist the Director, Content Operations with the management of invoice processing and ROI reporting on content spends across brands and departments as needed
• Foster a culture of creativity, innovation, and continuous improvement within the content team, empowering individuals to excel in their roles and achieve collective success.
• Organize initiatives to increase staff motivation and engagement
• Manage additional editorial and operational support tasks as required

• 3-4 years of experience working in a digital first media brand
• A minimum of 1-2 years of content operations experience
• An organizational thinker with a strong attention to detail who has an eye for reducing redundancies and repetitive processes
• A meticulous communicator who keeps multiple teams consistently informed and champions collaboration
• Proven track record of operating independently with the ability to multi-task and pivot with shift in priorities as they arise 
• Not afraid to wear multiple hats – no job being too small or too large.
• Skilled in using Excel and Google Sheets for data management, ideally with knowledge of formula-building functions including VLOOKUP, conditional formatting, and pivot tables
• Experience working with Google Suite, Airtable, Wordpress, and/or ClickUp a plus

At World of Good Brands, we are proud to have an open vacation policy with several additional benefits, including:

• Medical Plan: We offer three distinct options under our Aetna medical plan
• Dental Coverage: You have a choice of two dental coverage options
• 401k Savings + Company Pension Plan: We provide our employees with access to two retirement plans to ensure their financial security in the future.
• Educational Reimbursement: You can receive up to $1,500 annually for educational expenses
• Parental Leave: We offer 12 weeks of parental leave
• Health Advocate: Our employee assistance program provides access to sessions with a Licensed Professional Counselor, offering support for various personal issues to navigate challenges effectively

What Comes Next:

Our recruiting team will go through applications in a timely manner. Please note that our recruiting team will only contact you from @leafgroup.com email addresses, never via text message.

Compensation:

The starting base pay for this role is $60,000. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs, and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, benefits, and other perks.

World of Good Brands is committed to fostering equal opportunities for all. We do not engage in discrimination based on factors such as race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other characteristic protected by applicable law. Our hiring decisions are made solely on the basis of qualifications, merit, and business requirements. We are also committed to providing reasonable accommodations as part of the application process to candidates with disabilities.

World of Good Brands is an affiliate of the Graham Holdings Company (NYSE:GHC). GHC is a diversified holding company whose operations include educational services; home health and hospice care; television broadcasting, online, print, and local TV news; automotive dealerships; manufacturing; hospitality; and consumer internet companies.