Administrative Support Associate – Limited Term - 2024470

ORGANIZATION SUMMARY:

World Relief is a global Christian humanitarian organization that is fighting for change that lasts, right here in the U.S. and across the globe. We bring sustainable solutions to the world’s greatest problems – disasters, extreme poverty, violence, oppression, and mass displacement. The organization is approximately 75 years old and has worked in over 100 countries around the world since its founding.

In the United States, we come alongside local churches, community organizations and hundreds of individual volunteers to support newly arriving refugee and other immigrant families. Today, we are proud to partner with over 6,000 local churches, and 95,000 volunteers globally to bring hope, healing and transformation to the most vulnerable.

POSITION SUMMARY:

Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten?  Do you believe in our calling as Christians to welcome the least of these and love our neighbor?

If you answered ‘yes’, to any of the above, World Relief, and millions of people around the world need you.

World Relief seeks an Administrative Support Associate. This position will be a part of the Initial Resettlement team that provides services to newly arrived refugees. This role’s primary responsibility covers administrative tasks and responsibilities assigned by Initial Resettlement staff. This role may also include helping with client appointments as needed.

This is a limited-term position funded through a grant agreement until 12/31/2024 and contingent upon funding extension.

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Copying, scanning and uploading client documents to the organization’s secure Microsoft Dynamics database.
• Sorting paper files to be uploaded or shredded
• Reviewing client files and notes to ensure accuracy as well as grant compliance
• Conducting internal audit of client electronic files Secondary Tasks
• Updating internal tracking systems for tasks
• Creating and copying case notes in Microsoft Dynamics database
• Delivering documents and other paperwork to clients in Aurora area
• Requesting financial support such as rental and cash assistance
• Completing online applications on behalf of clients such as AR-11s or Social Security card applications
• Developing paperwork for client tasks
• Opening and processing mail from the Illinois Department of Human Services (IDHS)
• Contacting clients via phone about follow up needed with IDHS
• Scheduling appointments for clients such as state ID applications, Social Security applications, or medical appointments
• Set up utility accounts such as Nicor or ComEd
• As needed, pick up clients from their homes and transport them to meetings, appointments, etc.
• Other duties as assigned by the Initial Resettlement Manager

• Strong attention to detail and ability to communicate in English verbally and in writing
• Takes initiative and team player
• Proficient in basic Microsoft Word, Outlook, and Excel preferred
• Experience with Microsoft Dynamics or similar database preferred
• Experience working with diverse populations is strongly preferred

• Mature and personal Christian faith
• Committed to the mission, vision, and values of World Relief
• Desire to serve and empower the Church to impact vulnerable communities
• Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Evangelicals For the Health of The Nation document
• Highly organized and a self-starter able to take ownership of projects
• Reliable and punctual
• A valid Illinois Driver’s License
• 1 year of driving experience in the US
• Good driving record
• Access to own transportation to commute to work in Aurora
• Willingness to drive clients to appointments if needed

World Relief offers a competitive benefits package (25 hours + per week):

- Medical, Dental, Vision

- Offer 16 company Paid Holidays + 4 additional Personal days per year!

- Paid Sick and Vacation Time

- Paid Parental Leave (12 weeks for qualified employees)

- FSAs: Medical & Dependent Care, & Commuter Funding

- Supplemental Life Insurance (employee, spouse, and children)

- Critical Illness, Hospital Indemnity, and Accident insurance policies

- Legal Shield Insurance

World Relief pays 100% for eligible employees:

- Group Term Life (employee, spouse, and children)

- Long Term & Short-term Disability

- Accidental Death and Dismemberment (AD&D)

- Long Distance Travel Insurance

World Relief offers a competitive benefits package for Part-time positions (less than 25 hours per week): 

- Offer 16 Paid Holidays

- Sick time available as required by state/local law

All part-time employees are eligible for the following benefits:

- Employee Assistance Program (EAP)

World Relief - Retirement:

- Eligibility: After 1000 hours in a year 

- Automatically enrolled at 4% 

- 401K & Roth through Fidelity 

- WR matches up to 4%, then an additional quarter percent up to 10%  

World Relief Discounts (Immediately Eligible):

- Verizon

- Pet Insurance through Nationwide

- Home and Auto insurance through Liberty Mutual

- Working Advantage Discount Program

- Active & Fit Gym Membership

World Relief is honored to be recognized with the Gold-level Cigna Healthy Workforce Designation for exceeding the core components of our well-being program including leadership and culture, program foundations and execution, and whole person health.

PHYSICAL DEMANDS: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

·         While performing the duties of this job, the employee is required to have ordinary ambulatory skills sufficient to visit other locations

·         The ability to stand, walk, stoop, kneel, crouch, and manipulate (lift, carry, move) light to medium weights of 10-15 pounds.

·         Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read application information.

·         The employee frequently is required to sit, reach with hands and arms, talk and hear.

WORK ENVIRONMENT: 

·         General office setting. World Relief also offers hybrid and remote schedules for limited positions.

·         Great lengths of time working on computer, reading from computer screen, entering information, standing at copier or fax machine, and some time on the phone or in virtual meetings may be required.

·         Year-end archiving activities involve repeated lifting and bending.

·         Physical, emotional and intellectual demands

·         Equipment used: Employee computer (desktop or laptop), printer, and copier.

·         All of the above duties and responsibilities are essential job functions subject to reasonable accommodation. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. This job description is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Individuals may be required to perform any other job-related instructions as requested by their supervisor, subject to reasonable accommodation. This position description is not all-inclusive and is always under review.

We are proud to be an EEO/AA employer M/F/D/V.

For World Relief staff, strong commitment to the mission, vision, and values of World Relief is essential, and Christian faith is a prerequisite for employment, based upon United States federal guidelines provided in Title VII of the Civil Rights Act of 1964.

Legal Background in the United States

World Relief is both an equal opportunity employer and a faith-based religious organization. World Relief strictly prohibits and does not tolerate unlawful discrimination against employees on the basis of person’s race, color, sex, national origin, age, disability, genetic information, or any other characteristic protected under applicable federal, state, or local law, which does not conflict with the protections afforded World Relief as a faith-based employer.  

In addition, physical or mental limitations will not be a factor in the application of World Relief's employment policies or employee practices, except for those situations in which occupational requirement make consideration of such factors necessary.

Pursuant to the Civil Rights Act of 1964, Section 702 (42 U.S.C. 2000e 1(a) World Relief has the right to, and does, hire only candidates who agree with World Relief’s Statement of Faith.