Children and Youth Program Manager

ORGANIZATION SUMMARY:

World Relief is a global Christian humanitarian organization that is fighting for change that lasts, right here in the U.S. and across the globe. We bring sustainable solutions to the world’s greatest problems – disasters, extreme poverty, violence, oppression, and mass displacement. The organization is approximately 75 years old and has worked in over 100 countries around the world since its founding.

In the United States, we come alongside local churches, community organizations and hundreds of individual volunteers to support newly arriving refugee and other immigrant families. Today, we are proud to partner with over 6,000 local churches, and 95,000 volunteers globally to bring hope, healing and transformation to the most vulnerable.

POSITION SUMMARY:

Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten?  Do you believe in our calling as Christians to welcome the least of these and love our neighbor?

If you answered ‘yes’, to any of the above, World Relief, and millions of people around the world need you.

World Relief seeks a Children and Youth Program Manager. The Children and Youth Program Manager is responsible for the operational implementation, managerial and administrative duties related to the PRS program which includes delivery, and supervision in a culturally and linguistically appropriate manner. This person must have experience in trauma informed care, child welfare practices, managing cases, and conducting home studies. Must be skilled at writing professional, thorough assessments reports. The Children and Youth Program Manager will have knowledge of local social services, community outreach and experience working with immigrant populations. The Program Manager intensive case management services and is knowledgeable in family preservation, kinship care, and has experience in connecting and collaborating with local resource providers in providing post release services for children and their sponsor. Additionally, The Children and Youth Program Manager will spend 20% of their time working to assess current World Relief identifying current practices across the network in Children and Youth Programming and work as a liaison to offices to strengthen current programming ensuring evidence based and trauma informed service delivery. Additionally, development and planning of programs which foster a positive environment within child and youth programming and responsible for developing strategies to address the identified needs.

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Manages an assigned caseload (fluctuates) of post release services (Levels I, II & III).
• Manages and oversees all activity in PRS program including communication with Urban Strategies and supervises service delivery in Upstate and Texas offices.
• Complies with US and ORR policies, procedures, and mandated timeframes.
• Schedules and conducts interviews with care provider staff, children, and sponsors.
• Assesses safety on an ongoing basis, and identifies, verifies, and makes recommendations in areas where additional support, resources, and information may be needed to meet a child’s needs.
• Maintains telephone contact and conducts virtual and in-person home visits with children and sponsors.
• Provides crisis intervention services directly, safety planning as needed, and connect family to services to ensure child’s safety and well-being in a crisis.
• Collaborates with children and sponsors, as well as available informal support and access to resources, to develop a plan to ensure the safety of the child and family.
• Acts as a point of contact or liaison for the child, sponsor, and external agencies.
• Utilizes trauma focused approaches and therapeutic support to children and families with significant needs.
• Provides culturally and linguistically appropriate services and comprehensive clinical case management services through screenings, assessments, evaluations, and providing psychoeducation to children and their sponsor.
• Maintains appropriate documentation, safeguards confidential records, and protects personally identifiable information according to program regulations.
• Identifies and reports concerns related to children and sponsors, life changing events and significant incidences to the supervisor and ORR. Acts as a mandated reporter and reports abuse/neglect to child protective services.
• Participates in training, meetings, and maintains quality improvement initiatives as recommended.
• This role requires travel to conduct in person post release home visits in surrounding locations in the United States.
• May include working evenings and weekends to meet required timeframes.
• Related duties as assigned and may be revised as needed to meet program needs.
• This role is responsible for supervising others and includes responsibilities consistent with supervising employees including but not limited to monitoring daily work activities, tracking and approving timesheets including approving time off, monitoring performance including entering goals, progress check-ins, and weekly or bi-weekly check-ins, documenting performance concerns, entering staff promotions, transitions, and separations in HRIS within required time frame. Managers at World Relief are also considered spiritual leaders and are expected to lead staff in a manner consistent with our Christian values including but not limited to praying with staff, leading devotionals, and fostering a Christian environment in interactions with staff throughout World Relief.

• Effective communication and interpersonal skills to successfully interact with families, caseworkers, and other stakeholders.
• Ability to handle sensitive and confidential information with discretion.
• Fluent in English and Spanish (verbal/written).
• Proficiency in Microsoft Office and data entry systems.

• Mature and personal Christian faith
• Committed to the mission, vision, and values of World Relief
• Desire to serve and empower the Church to impact vulnerable communities
• Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Evangelicals For the Health of The Nation document
• Experience in providing Post Release Services, and working with immigrant populations.
• Master of Social Work (MSW) or an equivalent degree in psychology, sociology, or other behavioral science or social service field; or relevant behavioral science in which direct clinical experience is a program requirement; clinical licensed required.
• All employees must pass a mandatory criminal background check and a bilingual language test for positions that require them.
• Employment is conditional pending satisfactory results of all required tests and background checks.
• Periodic physical examinations and TB clearances will be required, if hired. *Some positions governed by Service Contract Act guidelines.
• Experience in child welfare or a related field, in ORR home studies and post-release services for children.
• Experience managing projects, including both financial and managerial responsibilities.
• Knowledge of family preservation, kinship care, trauma informed practices and relevant state and federal laws and regulations.
• Specialized experience in conducting Home Studies, providing Post Release Services, and working with immigrant populations.
• Fluent in English and Spanish (verbal/written)
• Effective communication and interpersonal skills to effectively interact with families, caseworkers, and other stakeholders.
• Strong organizational and problem-solving skills to manage multiple tasks and priorities.
• Ability to handle sensitive and confidential information with discretion.
• Proficiency in Microsoft Office and data entry systems.
• A valid driver's license, available to travel to conduct in person visits and to different areas or regions nationally.
• Would need to live near a World Relief TX office, preferably Fort Worth.

World Relief offers a competitive benefits package (25 hours + per week):

- Medical, Dental, Vision

- Offer 16 company Paid Holidays + 4 additional Personal days per year!

- Paid Sick and Vacation Time

- Paid Parental Leave (12 weeks for qualified employees)

- FSAs: Medical & Dependent Care, & Commuter Funding

- Supplemental Life Insurance (employee, spouse, and children)

- Critical Illness, Hospital Indemnity, and Accident insurance policies

- Legal Shield Insurance

World Relief pays 100% for eligible employees:

- Group Term Life (employee, spouse, and children)

- Long Term & Short-term Disability

- Accidental Death and Dismemberment (AD&D)

- Long Distance Travel Insurance

- Employee Assistance Program (EAP)

World Relief - Retirement:

- 401K & Roth

- WR matches up to 4%, then an additional quarter percent up to 10%

- Eligibility: Full Time (40 hours per week) is eligible after 3 months of employment. Part time is eligible after 1000 hours in a year. 

World Relief Discounts (Immediately Eligible):

- Verizon

- Pet Insurance through Nationwide

- Home and Auto insurance through Liberty Mutual

- Working Advantage Discount Program

- Active & Fit Gym Membership

World Relief is honored to be recognized with the Gold-level Cigna Healthy Workforce Designation for exceeding the core components of our well-being program including leadership and culture, program foundations and execution, and whole person health.

PHYSICAL DEMANDS: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

·         While performing the duties of this job, the employee is required to have ordinary ambulatory skills sufficient to visit other locations

·         The ability to stand, walk, stoop, kneel, crouch, and manipulate (lift, carry, move) light to medium weights of 10-15 pounds.

·         Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read application information.

·         The employee frequently is required to sit, reach with hands and arms, talk and hear.

WORK ENVIRONMENT: 

·         General office setting. World Relief also offers hybrid and remote schedules for limited positions.

·         Great lengths of time working on computer, reading from computer screen, entering information, standing at copier or fax machine, and some time on the phone or in virtual meetings may be required.

·         Year-end archiving activities involve repeated lifting and bending.

·         Physical, emotional and intellectual demands

·         Equipment used: Employee computer (desktop or laptop), printer, and copier.

·         All of the above duties and responsibilities are essential job functions subject to reasonable accommodation. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. This job description is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Individuals may be required to perform any other job-related instructions as requested by their supervisor, subject to reasonable accommodation. This position description is not all-inclusive and is always under review.

We are proud to be an EEO/AA employer M/F/D/V.

For World Relief staff, strong commitment to the mission, vision, and values of World Relief is essential, and Christian faith is a prerequisite for employment, based upon United States federal guidelines provided in Title VII of the Civil Rights Act of 1964.

Legal Background in the United States

World Relief is both an equal opportunity employer and a faith-based religious organization. World Relief strictly prohibits and does not tolerate unlawful discrimination against employees on the basis of person’s race, color, sex, national origin, age, disability, genetic information, or any other characteristic protected under applicable federal, state, or local law, which does not conflict with the protections afforded World Relief as a faith-based employer.  

In addition, physical or mental limitations will not be a factor in the application of World Relief's employment policies or employee practices, except for those situations in which occupational requirement make consideration of such factors necessary.

Pursuant to the Civil Rights Act of 1964, Section 702 (42 U.S.C. 2000e 1(a) World Relief has the right to, and does, hire only candidates who agree with World Relief’s Statement of Faith.