Health Navigator

Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten?  Do you believe in our calling as Christians to welcome the least of these and love our neighbor?

If you answered ‘yes’, to any of the above, World Relief, and millions of people around the world need you.

At this pivotal moment in time, we are rapidly expanding and growing our team to meet the increasing needs of our world. We are looking for people who want to use their gifts and talents to make a real and tangible difference in our world and the lives of the suffering.

If you’re looking for a purpose-driven career in which you can grow your talents, while also standing up for the rights of the vulnerable, we want you to join us today.

ORGANIZATION SUMMARY

World Relief is a global Christian humanitarian organization whose mission is to boldly engage the world’s greatest crises in partnership with the church. The organization was founded in the aftermath of World War II to respond to the urgent humanitarian needs of war-torn Europe. Since then, for 80 years, across 100 countries, World Relief has partnered with local churches and communities to build a world where families thrive and communities flourish.

Today, organizational programming focuses on humanitarian and disaster response, community strengthening and resilience, and refugee & immigrant services and advocacy.

This Health Navigator is responsible for supporting newly arrived Immigrants and Refugees in accessing comprehensive healthcare services and building client self-sufficiency in navigating healthcare systems. This position will work with the Resettlement team to provide new arrivals with case management, services, individual coaching, and connection to resources and benefits. The position focuses on creating stability and uses a strengths-based case management approach to address client needs and promote long-term self-sufficiency in accessing medical care. This position operates within grant-funded programs, requiring specific services to be provided within set timeframes and appropriate documentation of all activities. The role is part of a larger integration team and is responsible for the success of their assigned cases, as determined by the client experience, program outcomes, timeliness and accuracy of reporting, and collaboration with colleagues.

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Assess participant needs, strengths, and goals and then establish comprehensive action plans with short and long-term goals
• Provide comprehensive, client-centered health navigation services to newly arrived Afghans, including but not limited to: oEnroll and support in accessing all eligible insurance and healthcare benefits, including MediCal and Social Security;  oEnsure clients establish primary care and have access to all needed specialty services; oAssist with booking healthcare appointments and scheduling transportation and interpretation through insurance; oIdentify appropriate service providers to meet client health and wellness needs, successfully coordinate client referrals, and assist and advocate for ongoing access to services and care; oProvide individual coaching to promote self-sufficiency in independently navigating the healthcare system oProvide transportation, when necessary, to required appointments 
• Work with cross-departmental staff to ensure client integration and referrals across programming;
• Support and build ongoing partnerships with local service providers and community organizations addressing healthcare needs;
• Complete timely and accurate case notes, track program data, maintain up to date knowledge of program requirements; and ensure compliance with casefiles and documentation;
• Document participant services and activities thoroughly and in a timely manner in accordance with program and World Relief Sacramento requirements
• Maintain accurate, timely, and compliant casefiles 
• Update and maintain client information in protected, online databases (Dynamics, Teams, etc.)
• Conduct regular, re-occurring meetings with clients to ensure progress on goals and to provide appropriate connections to resources, including transportation assistance
• Achieve grant requirements and deliverables through timely, high-quality services 

• Participate in on-going training to improve service delivery and ensure compliance 
• Review and regularly present the status and progress of each case to Program Manager
• Collaborate successfully across World Relief Sacramento staff and departments, as well as with external service providers to ensure holistic case management 
• Attend meetings as instructed by supervisor
• Other duties as assigned

• Mature and personal Christian faith
• Committed to the mission, vision, and values of World Relief
• Desire to serve and empower the Church to impact vulnerable communities
• Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Evangelicals For the Health of The Nation document
• Alignment with WRS core values of serve, drive, care
• Demonstrated success working and communicating effectively in a multi-cultural environment
• Familiarity with Sacramento area social service providers strongly preferred
• Ability to speak clearly and comfortably on the phone with partners and participants, which include people with limited English abilities and/or the use of interpreters
• Strong command of Microsoft Office applications 
• Proven ability to utilize digital communication tools, such as Zoom, TEAMS, and other platforms
• Proficient in MS Suits, has used client tracking databases
• Ability to work as part of a team and support program-specific volunteers and interns 
• Proven success achieving goals and working effectively with all levels of staff in a fast-paced, multi-cultural environment;
• Self- starter with excellent problem-solving skills combined with the proven ability to multi-task, prioritize duties, and manage time effectively
• Highly self-motivated and comfortable working independently towards case-specific, department, and office-wide goals 
• Bachelor’s degree in social work or related field of study; or equivalent work experience
• Cross-cultural experience
• Strong communication skills, with fluency in written and spoken English; bilingual in Russian or Ukrainian required  
• Local travel and transportation of program participants required, and use of personal car. Valid license and clean driving record

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
• While performing the duties of this job, the employee is required to have ordinary ambulatory skills sufficient to visit other locations 
• The ability to stand, walk, stoop, kneel, crouch, and manipulate (lift, carry, move) light to medium weights of 10-15 pounds. 
• Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read application information. 
• The employee frequently is required to sit, reach with hands and arms, talk and hear.

World Relief offers a competitive benefits package and employee discount program for full-time and part-time employees.

World Relief is honored to be recognized with the Gold-level Cigna Healthy Workforce Designation for exceeding the core components of our well-being program including leadership and culture, program foundations and execution, and whole person health.

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Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

For World Relief staff, strong commitment to the mission, vision, and values of World Relief is essential, and Christian faith is a prerequisite for employment, based upon United States federal guidelines provided in Title VII of the Civil Rights Act of 1964.