ILS Program Manager - 2024407

ORGANIZATION SUMMARY:

World Relief is a global Christian humanitarian organization that is fighting for change that lasts, right here in the U.S. and across the globe. We bring sustainable solutions to the world’s greatest problems – disasters, extreme poverty, violence, oppression, and mass displacement. The organization is approximately 75 years old and has worked in over 100 countries around the world since its founding.

In the United States, we come alongside local churches, community organizations and hundreds of individual volunteers to support newly arriving refugee and other immigrant families. Today, we are proud to partner with over 6,000 local churches, and 95,000 volunteers globally to bring hope, healing and transformation to the most vulnerable.

POSITION SUMMARY:

Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten?  Do you believe in our calling as Christians to welcome the least of these and love our neighbor?

If you answered ‘yes’, to any of the above, World Relief, and millions of people around the world need you.

World Relief seeks a ILS Program Manager. This position is responsible for the oversight of the World Relief Texas Immigrant Legal Services (ILS) Team to ensure quality program and service delivery and compliance with agency, community, and funder standards. This includes staff, volunteer, and intern supervision; program management, evaluation, and reporting, and; provision of quality services to foreign nationals.

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• This role is responsible for supervising others and includes responsibilities consistent with supervising employees including but not limited to monitoring daily work activities, tracking and approving timesheets including approving time off, monitoring performance including entering goals, progress check-ins, and weekly or bi-weekly check-ins, documenting performance concerns, entering staff promotions, transitions, and separations in HRIS within required time frame. Managers at World Relief are also considered spiritual leaders and are expected to lead staff in a manner consistent with our Christian values including but not limited to praying with staff, leading devotionals, and fostering a Christian environment in interactions with staff throughout World Relief.

• Onboard, train, supervise, coach, and evaluate ILS staff, volunteers, and interns
• Lead ILS staff in setting appropriate individual and team goals and objectives
• Provide personal and professional development opportunities and support to program staff
• Facilitate regular meetings with staff and with other program managers to ensure quality, team-based service provision
• Other duties as assigned

• Develop and maintain systems, policies, and procedures for ILS Team, within the framework of World Relief Texas strategic goals
• Report to and collaborate with program director to assure annual goals, projections, and performance standards for program grants are met on a monthly, quarterly, and annual basis
• Attend state and organization meetings as appropriate
• Provide direct service support, as needed Client Service Provision (If DOJ-accredited or Licensed Attorney)
• Prepare legal immigration applications and materials for clients and ensure accuracy on the applications
• Determine eligibility for requested services and provide sound legal advice for clients
• Ensure that copies of all relevant applications and documents are placed in the client’s file
• Input case-related information into the client database
• Other duties as assigned

• Complete and submit, in collaboration with the program director, reports to grantors and World Relief Texas leadership in a timely manner
• Perform regular quality control tasks to ensure program success and accurate reporting
• Provide regular review of client service systems with the program director
• Communicate regularly with the program director
• Provide an appropriate feedback mechanism to ILS Team
• Collaborate with Immigration Technical Unit and supervisor on difficult legal questions, program management, recognition & accreditation, strategic planning, etc.
• Participate in conference calls and regular communication with organizational leadership and technical legal support provider.

• Familiarity with Immigration Law
• Knowledge of Best Practices in Legal Practice and Case Management
• Quality Team Supervision
• Some skill in Budgeting and Accounting
• Proficient in developing systems and finding efficiencies
• Detail-oriented
• Accounting skills
• Project planning and implementation

• Mature and personal Christian faith
• Committed to the mission, vision, and values of World Relief
• Desire to serve and empower the Church to impact vulnerable communities
• Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Evangelicals For the Health of The Nation document
• A heart for service to vulnerable people and committed to the mission, vision and values of World Relief Texas
• Ability to work both independently with minimum supervision, and in collaboration with others
• Previous cross-cultural experience
• Skill in organizing, coordinating and implementing various components of a project, and ability to provide accountability to ensure objectives are met
• Detail-oriented and proactive
• Decisive, with an ability to obtain necessary information to make good decisions
• Able to demonstrate previous examples of strong initiative and leadership skills
• Excellent problem solving and conflict resolution skills
• Proficiency with Microsoft Word & Excel
• Ability to communicate clearly, both orally and in writing
• Flexibility in schedule and a desire to learn
• Ability to perform basic accounting functions in order to produce budgets and track spending
• Current driver’s license, and clean driving record

• PREFERRED QUALIFICATIONS:
• DOJ Accredited with World Relief, or an Attorney licensed to practice law in Texas
• Knowledge and understanding of Immigration Law and Systems
• Prior management experience
• Educational background in Business Management, Nonprofit Management, Social Work, International Relations, or a related field

World Relief offers a competitive benefits package (25 hours + per week):

- Medical, Dental, Vision

- Offer 16 company Paid Holidays + 4 additional Personal days per year!

- Paid Sick and Vacation Time

- Paid Parental Leave (12 weeks for qualified employees)

- FSAs: Medical & Dependent Care, & Commuter Funding

- Supplemental Life Insurance (employee, spouse, and children)

- Critical Illness, Hospital Indemnity, and Accident insurance policies

- Legal Shield Insurance

World Relief pays 100% for eligible employees:

- Group Term Life (employee, spouse, and children)

- Long Term & Short-term Disability

- Accidental Death and Dismemberment (AD&D)

- Long Distance Travel Insurance

- Employee Assistance Program (EAP)

World Relief - Retirement:

- 401K & Roth

- WR matches up to 4%, then an additional quarter percent up to 10%

- Eligibility: Full Time (40 hours per week) is eligible after 3 months of employment. Part time is eligible after 1000 hours in a year. 

World Relief Discounts (Immediately Eligible):

- Verizon

- Pet Insurance through Nationwide

- Home and Auto insurance through Liberty Mutual

- Working Advantage Discount Program

- Active & Fit Gym Membership

World Relief is honored to be recognized with the Gold-level Cigna Healthy Workforce Designation for exceeding the core components of our well-being program including leadership and culture, program foundations and execution, and whole person health.

PHYSICAL DEMANDS: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

·         While performing the duties of this job, the employee is required to have ordinary ambulatory skills sufficient to visit other locations

·         The ability to stand, walk, stoop, kneel, crouch, and manipulate (lift, carry, move) light to medium weights of 10-15 pounds.

·         Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read application information.

·         The employee frequently is required to sit, reach with hands and arms, talk and hear.

WORK ENVIRONMENT: 

·         General office setting. World Relief also offers hybrid and remote schedules for limited positions.

·         Great lengths of time working on computer, reading from computer screen, entering information, standing at copier or fax machine, and some time on the phone or in virtual meetings may be required.

·         Year-end archiving activities involve repeated lifting and bending.

·         Physical, emotional and intellectual demands

·         Equipment used: Employee computer (desktop or laptop), printer, and copier.

·         All of the above duties and responsibilities are essential job functions subject to reasonable accommodation. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. This job description is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Individuals may be required to perform any other job-related instructions as requested by their supervisor, subject to reasonable accommodation. This position description is not all-inclusive and is always under review.

We are proud to be an EEO/AA employer M/F/D/V.

For World Relief staff, strong commitment to the mission, vision, and values of World Relief is essential, and Christian faith is a prerequisite for employment, based upon United States federal guidelines provided in Title VII of the Civil Rights Act of 1964.

Legal Background in the United States

World Relief is both an equal opportunity employer and a faith-based religious organization. World Relief strictly prohibits and does not tolerate unlawful discrimination against employees on the basis of person’s race, color, sex, national origin, age, disability, genetic information, or any other characteristic protected under applicable federal, state, or local law, which does not conflict with the protections afforded World Relief as a faith-based employer.  

In addition, physical or mental limitations will not be a factor in the application of World Relief's employment policies or employee practices, except for those situations in which occupational requirement make consideration of such factors necessary.

Pursuant to the Civil Rights Act of 1964, Section 702 (42 U.S.C. 2000e 1(a) World Relief has the right to, and does, hire only candidates who agree with World Relief’s Statement of Faith.