Social Adjustment Service Program Supervisor - 2024686

ORGANIZATION SUMMARY:

World Relief is a global Christian humanitarian organization that is fighting for change that lasts, right here in the U.S. and across the globe. We bring sustainable solutions to the world’s greatest problems – disasters, extreme poverty, violence, oppression, and mass displacement. The organization is approximately 75 years old and has worked in over 100 countries around the world since its founding.

In the United States, we come alongside local churches, community organizations and hundreds of individual volunteers to support newly arriving refugee and other immigrant families. Today, we are proud to partner with over 6,000 local churches, and 95,000 volunteers globally to bring hope, healing and transformation to the most vulnerable.

POSITION SUMMARY:

Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten?  Do you believe in our calling as Christians to welcome the least of these and love our neighbor?

If you answered ‘yes’, to any of the above, World Relief, and millions of people around the world need you.

World Relief seeks a Social Adjustment Service Program Supervisor to provide critical services and counsel to refugees and other eligible persons as they search for initial employment or seek career advancement and job upgrade opportunities. The Social Adjustment Services (SAS) Program Supervisor oversees the SAS program, which supports refugees and asylees in their transition to life in the U.S., helping them achieve independence through comprehensive case management. The supervisor is responsible for overseeing staff, managing client services, ensuring compliance, and collaborating with external partners. This position assists refugees and other eligible persons to become economically self-sufficient by preparing them for employment, utilizing employer contacts to place them in jobs, counseling on job upgrades and career pathway opportunities, and maintaining and expanding an employer network. This role also emphasizes leading in alignment with World Relief’s Christian values and fostering a supportive environment. This role is based out of the Austin office.

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Service Plan Development: Supervise the creation of individual client service plans, setting specific goals aimed at achieving client independence within the program period. Oversee home visits and ongoing needs assessments to ensure service plan goals are met. Conducts home visits at clients houses.
• Life Skills Orientation: Lead and supervise staff in providing orientations on various topics such as financial literacy, parenting, mental health, navigating the healthcare system, and digital literacy, while assessing clients’ life skills.
• Healthcare Navigation: Oversee client assistance with navigating health insurance requirements, accessing medical specialists, and educating clients on how to manage medical bills using insurance.
• Transportation Coordination: Ensure clients receive support for medical and medical-related appointments, supervising staff in providing transportation assistance while promoting client independence in scheduling and attending future appointments.
• Referrals: Supervise the process of making appropriate referrals to community agencies for services that are not provided by World Relief, ensuring that client needs are comprehensively met.

• Supervise SAS Program Staff: Recruit, train, supervise, and evaluate SAS program staff, interns, and volunteers, ensuring the provision of high-quality services to clients.
• Coaching and Support: Provide ongoing coaching, support, and professional development for staff to foster their growth and ensure effective service delivery.
• Performance Management: Set performance expectations, conduct regular check-ins (weekly or bi-weekly), and monitor staff progress. Address performance concerns, document necessary actions, and manage transitions, promotions, and separations in HRIS within the required timeframes.
• Spiritual Leadership: Demonstrate Christian values by leading staff in prayer, devotionals, and fostering a supportive Christian environment in the workplace.

• Agency Coordination: Supervise coordination with outside agencies and organizations to meet client needs, advocating and mediating on behalf of clients where necessary.
• Medical Care Coordination: Oversee communication and collaboration with primary care providers, specialist medical providers, and medical insurance providers to ensure clients receive timely and appropriate care.
• Case Planning Meetings: Participate in and lead weekly case planning meetings with direct service staff and program management to review client progress, address challenges, and adjust service plans as needed.
• Data Collection and Reporting: Ensure accurate and timely documentation of client services and program outcomes. Prepare and submit required reports to funders, stakeholders, and leadership.

• Compliance with Regulations: Ensure the SAS program complies with all applicable federal, state, and local regulations as well as internal organizational policies.
• Auditing and Quality Assurance: Conduct regular audits of client files, service plans, and program processes to ensure compliance and high-quality service delivery.
• Continuous Improvement: Monitor program outcomes and identify opportunities for improvement in service delivery, staff training, and client care.

• Partnership Development: Build and maintain relationships with community organizations, healthcare providers, and social service agencies to enhance the availability of resources for clients.
• Advocacy and Representation: Represent World Relief Austin at community events, forums, and meetings, advocating for the needs and rights of refugees and asylees and promoting the SAS program.
• Collaboration: Work with community partners and service providers to offer additional support and services that address the holistic needs of clients. Attend work meeting with stakeholders and non for profit orgs.

• Proficient in Microsoft Office applications
• Fluency in an additional language such as Spanish, French, Arabic, Swahili, Lingala, Farsi, Dari, and Pashto is preferred
• Ability to work a flexible schedule including occasional early mornings, evenings, and weekends
• Undergraduate degree preferred
• Valid Driver’s License and good driving record

• Mature and personal Christian faith
• Committed to the mission, vision, and values of World Relief
• Desire to serve and empower the Church to impact vulnerable communities
• Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Evangelicals For the Health of The Nation document
• Proficient in Microsoft Office applications

• Ability to work a flexible schedule including occasional early mornings, evenings, and weekends
• Bachelor’s degree OR at least one-year experience in an office environment
• Valid Driver’s License and good driving record

World Relief offers a competitive benefits package (25 hours + per week):

- Medical, Dental, Vision

- Offer 16 company Paid Holidays + 4 additional Personal days per year!

- Paid Sick and Vacation Time

- Paid Parental Leave (12 weeks for qualified employees)

- FSAs: Medical & Dependent Care, & Commuter Funding

- Supplemental Life Insurance (employee, spouse, and children)

- Critical Illness, Hospital Indemnity, and Accident insurance policies

- Legal Shield Insurance

World Relief pays 100% for eligible employees:

- Group Term Life (employee, spouse, and children)

- Long Term & Short-term Disability

- Accidental Death and Dismemberment (AD&D)

- Long Distance Travel Insurance

- Employee Assistance Program (EAP)

World Relief - Retirement:

- 401K & Roth

- WR matches up to 4%, then an additional quarter percent up to 10%

- Eligibility: Full Time (40 hours per week) is eligible after 3 months of employment. Part time is eligible after 1000 hours in a year. 

World Relief Discounts (Immediately Eligible):

- Verizon

- Pet Insurance through Nationwide

- Home and Auto insurance through Liberty Mutual

- Working Advantage Discount Program

- Active & Fit Gym Membership

World Relief is honored to be recognized with the Gold-level Cigna Healthy Workforce Designation for exceeding the core components of our well-being program including leadership and culture, program foundations and execution, and whole person health.

PHYSICAL DEMANDS: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

·         While performing the duties of this job, the employee is required to have ordinary ambulatory skills sufficient to visit other locations

·         The ability to stand, walk, stoop, kneel, crouch, and manipulate (lift, carry, move) light to medium weights of 10-15 pounds.

·         Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read application information.

·         The employee frequently is required to sit, reach with hands and arms, talk and hear.

WORK ENVIRONMENT: 

·         General office setting. World Relief also offers hybrid and remote schedules for limited positions.

·         Great lengths of time working on computer, reading from computer screen, entering information, standing at copier or fax machine, and some time on the phone or in virtual meetings may be required.

·         Year-end archiving activities involve repeated lifting and bending.

·         Physical, emotional and intellectual demands

·         Equipment used: Employee computer (desktop or laptop), printer, and copier.

·         All of the above duties and responsibilities are essential job functions subject to reasonable accommodation. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. This job description is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Individuals may be required to perform any other job-related instructions as requested by their supervisor, subject to reasonable accommodation. This position description is not all-inclusive and is always under review.

We are proud to be an EEO/AA employer M/F/D/V.

For World Relief staff, strong commitment to the mission, vision, and values of World Relief is essential, and Christian faith is a prerequisite for employment, based upon United States federal guidelines provided in Title VII of the Civil Rights Act of 1964.

Legal Background in the United States

World Relief is both an equal opportunity employer and a faith-based religious organization. World Relief strictly prohibits and does not tolerate unlawful discrimination against employees on the basis of person’s race, color, sex, national origin, age, disability, genetic information, or any other characteristic protected under applicable federal, state, or local law, which does not conflict with the protections afforded World Relief as a faith-based employer.  

In addition, physical or mental limitations will not be a factor in the application of World Relief's employment policies or employee practices, except for those situations in which occupational requirement make consideration of such factors necessary.

Pursuant to the Civil Rights Act of 1964, Section 702 (42 U.S.C. 2000e 1(a) World Relief has the right to, and does, hire only candidates who agree with World Relief’s Statement of Faith.