Software Engineer (AI/ML Production Engineering)

We engage the most inspired minds to do their best work wherever they work best—powering the freedom to create worldwide.WP Engine is the most trusted WordPress technology company, powering over 1.5M digital experiences in 150+ countries for businesses of all sizes. WP Engine’s all-in-one platform enables customers to design, build, power, and manage extraordinary WordPress, eCommerce, and headless sites—all thanks to a nonstop commitment to innovation, award-winning WordPress expertise, and a set of core values that guides us every day.What's Cool About This JobThe evolution of our platform is required for our scale, and we are searching for an experienced software engineer to join our rapidly growing engineering team. We are actively introducing Machine Learning into our platform to improve operations and visibility.We’re looking for someone who is a passionate self-starter to implement an EFK stack running ML models. If you are an engineer experienced with technology transformations, service-oriented architectures, mentoring engineers, and are motivated by scale, you may be the engineer we are looking for.The day to day• Work with a team of passionate engineers to build the core AIOps framework that keeps WPEngine running smoothly.• Write, test, integrate, and debug software applications that are resilient, secure, maintainable, and perform at scale.• Continuously improve WP Engine’s secure, performant platform that supports 10’s of millions of end users.• Use and improve WP Engine's continuous integration and delivery pipelines to safely and rapidly push new code to production.• Expand and fine-tune observability services to aid engineering and support efforts by creating better feedback loops using ETL pipelines, monitoring tools and machine learning.• Collect, transform and enrich operational data to feed into our AIOps stack• Implement scalable and automated processes for deploying machine learning models into production environments.• Work with Elasticsearch (EFK) to index operational data• Develop and maintain automation tools to streamline ML operations, model training, and deployment processes.• Establish monitoring systems to ensure the health, performance, and reliability of WPEngine platforms.• Give and receive feedback effectively both within and outside of your team• Work closely with Stakeholders and Product Management to ensure the Production Engineering Team are appropriately engaged in, and aware of, feature/product releases• Participate in on call rotation and determine/implement solutions to reduce production interruptsYour expertise and passion• 2-3+ years experience in a software engineer role• Strong Linux background• Proficient in programming with Python• Experience with data collection and transformation• Experience working with Elasticsearch (ELK, EFK)• Experience with Machine Learning and AIOps• Experience with cloud technologies and services - GCP, AWS• Proven history of continuous learning and ability to stay ahead of technology trends• Some experience with Kubernetes• On-call experience for critical services with good troubleshooting skills• Bachelor’s degree in Computer Science (or a related field) OR equivalent experienceHelpful experience• Experience with training and fine tuning models with Python (pytorch, tensorflow, pandas, scikit, numpy)• Experience with data engineering, data processing and data pipelines• Familiarity with CI/CD, IAC and common tools (Terraform, Helm, Cloudbuild, Jenkins)• Experience with ML tools Google’s VertexAI platform, , langchain, pytorch, tensorflow or similar tools• Experience fine tuning LLMsThis role involves on call work• On-call is a weekly rotation among the team members• Level two escalation on a follow the sun modelThe Perks and Benefits.• Company Stock Options (Every employee is an owner in the company)• Great Health Benefits (Medical, Dental, Vision, Life Insurance)• Fertility Benefits (IVF/Fertility drug coverage)• HSA Company contribution $750 for employee / $1500 for family• 401(k) with a 4% match• Disability Insurance• Paid Family and Caregiver’s Leave• Employee Assistance Program• Generous Vacation Time (Who doesn’t like time off)• One-time $500 payment to set up your home office• 4 Company Wellness Days a year• 1 floating holiday• $100 monthly wellness allowance to spend on what you want• Free subscription to Calm• Pet Insurance• On-going education through LinkedIn Learning, Workday Learning and our Career Growth PortalAt WP Engine, we strive to have the broadest possible view of diversity, going beyond visible differences to include the background, experiences, skills, and perspectives that make each person unique. WP Engine is proud to be an equal opportunity workplace and is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other basis protected by federal, state, or local law.Base Salary Range$100,000.00 - $150,000.00We believe that compensation should be reflective of the impact you have within the organization relative to the market value of your role. The estimated base salary range for this position is as listed above. Some roles may also be eligible for overtime pay. Our salary ranges are determined by job role and responsibilities and level. The range displayed on each job posting reflects the minimum and maximum target for salaries for the position nationwide. The actual base pay will vary based on various factors including job-related skills and individual qualifications objectively assessed during the interview process. Your talent acquisition partner can share more about the total rewards package at WP Engine including any additional total rewards components such as equity, variable pay plans (if applicable), and benefits during the hiring process.