Payroll Operations Manager

About Us:

Wrapbook is a smart, intuitive platform that makes production payroll and accounting easier, faster, and more secure. We provide a unified payroll platform that seamlessly connects your entire team—production, accounting, cast, and crew—all in one place. Wrapbook empowers production teams to manage projects, pay cast and crew, track expenses, and generate data-driven insights, while enabling workers to manage timecards, track pay, and onboard to new projects from any device. Wrapbook brings clarity and dependability to production payroll, while increasing the productivity of your whole team.

Trusted by companies of all sizes, Wrapbook powers payroll for some of the industry’s top production companies, including SMUGGLER, Tuff, and GhostRobot. Our growing team of 250+ people across the USA and Canada, including entertainment and technology experts from SAG-AFTRA, DGA, IATSE, Teamsters, Amazon, Microsoft, Facebook, and more. Wrapbook is backed by top-tier investors, including Jeffrey Katzenberg’s WndrCo, Andreessen Horowitz, and A* Capital. We have raised $130M and are in a strong financial position.

The Opportunity - Payroll Operations Manager (Remote)

We are seeking a skilled and experienced Union Operations Manager to lead our team of Paymasters in delivering exceptional payroll services to our clients. In this role, you will oversee a dedicated team that processes payrolls with a strong focus on timely and accurate union remittances, while ensuring that all worker and production company inquiries are addressed within established service level agreements.

With your background as a former paymaster, you bring deep knowledge of union contracts and their impact on pension, health, and wellness contributions. Your team manages a wide range of payroll functions, including union remittances, audit responses, tax overrides, 401k support, processing home plan letters, handling subpoena requests, and contribution adjustments, among other responsibilities.

As an experienced manager, you excel at setting your team up for success. You establish clear expectations and provide the necessary support, coaching, and resources for your team to exceed performance goals. With extensive knowledge of the entertainment industry, you understand the nuances of the Film, TV, and Commercial sectors and are well-versed in working with various unions. You have a keen understanding of our clients' unique needs and enjoy tackling complex challenges with innovative solutions.

You are adept at leading through change, thriving in a fast-paced environment with frequent product releases, evolving processes, and a commitment to continuous improvement. If you’re passionate about optimizing team performance and delivering outstanding client service, we’d love to have you on our team.

What you'll Do:

• Lead the Union Operations team, ensuring excellence in daily operations, with a focus on consistently achieving or exceeding core KPIs for union remittance and other key activities

• Manage a remote team of payroll specialists who utilize a ticketing system to address and fulfill customer payroll needs and expectations, fostering responsiveness and customer satisfaction

• Build and nurture a cohesive, high-performing payroll operations team where members feel valued, supported, and receive effective training to meet the highest standards

• Set and maintain clear expectations for quality, accuracy, and compliance, ensuring all team members meet or exceed these standards

• Conduct performance management conversations to drive growth and development within the team

• Collaborate with cross-functional leaders to enhance teamwork and foster a culture of continuous improvement, aligning efforts across teams for shared success

• Oversee all hiring, termination, promotion, and performance-related decisions for the team

• Partner closely with the product team to provide a prioritized list with details on what the team needs in order to work more efficiently, improve their day-to-day and support the anticipated growth

• Determines the appropriate org structure and resourcing needed to be successful 

• Key decision maker for payroll operational matters

• Participate with other leaders to establish strategic plans and objectives to better organize and grow the organization

• Partner cross-functionally to drive initiatives that help the broader team win

• Provides recommendations for new processes, tools, roles and responsibilities to ensure the group is organized to optimize productivity

• Ensures team documentation is up to date and the entire team is cross-trained. Creates and executes on cross-training strategies

• Onboard new team members effectively so they are knowledgeable and confident to be impactful in a short period of time

• Working cross- functionally to ensure the team has the resources, tools and support necessary to be successful

What you'll have:

• At least 5 years experience in payroll operations

• Union Experience required

• Experience people manager with at least 3 years of direct management experience

• Proactive, self-starter that will drive the team’s day to day; optimize productivity

• Drives all management responsibilities including coaching, goal setting, performance management, hiring, terminations

• Demonstrated success escalating appropriately, providing recommendations, driving to resolution

• Demonstrated success in implementing processes and efficiencies that best service our customers

• Excellent communication skills with ability to communicate cross-functionally and across all levels

• Ability to work independently in a fast-paced, startup environment

• Experience executing remittances or processing payroll. If you have not performed these functions, you have managed a team responsible for remittances and processing payroll 

• Experience with Canadian payroll processing preferred

Why Join Us

At Wrapbook, creativity meets technology — and not just in the product.

In addition to a competitive salary and all the benefits you can expect from a fast-growing technology company, you’ll get access to a team of creative problem solvers and the chance to see your contributions make large impacts. Benefits include:

• Unlimited Paid Time Off

• Work from anywhere in Canada and USA

• Health and Dental benefits

• Up to $1500 towards IT set up for your home

• Up to 2% matching RRSP / 401K

• Learning and Development opportunities

• Up to $50 USD/ $66.50 CAD towards Internet/Cell phone service

Our Pledge to Fostering an Inclusive and Safe Workplace:

Wrapbook pledges to be a harassment- and discrimination-free space for everyone, regardless of age, disability, ethnicity, gender identity or expression, nationality, neurotype, personal appearance, political affiliation, professional background, race, religion, or sexual identity or orientation.

Apply Now

Have we got your attention? Submit your application today and a member of our Talent team will be in touch with you shortly!

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