Payroll Operations Specialist

About Us:

Wrapbook is a smart, intuitive platform that makes production payroll and accounting easier, faster, and more secure. We provide a unified payroll platform that seamlessly connects your entire team—production, accounting, cast, and crew—all in one place. Wrapbook empowers production teams to manage projects, pay cast and crew, track expenses, and generate data-driven insights, while enabling workers to manage timecards, track pay, and onboard to new projects from any device. Wrapbook brings clarity and dependability to production payroll, while increasing the productivity of your whole team.

Trusted by companies of all sizes, Wrapbook powers payroll for some of the industry’s top production companies, including SMUGGLER, Tuff, and GhostRobot. Our growing team of 250+ people across the USA and Canada, including entertainment and technology experts from SAG-AFTRA, DGA, IATSE, Teamsters, Amazon, Microsoft, Facebook, and more. Wrapbook is backed by top-tier investors, including Jeffrey Katzenberg’s WndrCo, Andreessen Horowitz, and A* Capital. We have raised $130M and are in a strong financial position.

The Opportunity - Payroll Operations Specialist (Remote - USA / CANADA)

We are currently seeking a Payroll Operations Specialist to join our team. The ideal candidate will provide day-to-day administrative and customer service support for internal departments, clients, and workers in all areas of payroll remittance, reversals, escrows, deposit agreements, banking, invoicing, and general payroll corrections. Process payroll corrections relating to worker pay and adjustments. Recommend process improvements and document and update processes.  You will consistently exceed all service levels by resolving issues and answering questions according to set service level expectations. We are looking for someone that has experience with US and Canadian payroll.

What you’ll do:

• Handle day to day payroll processing from calculations through to remittances to include synthesize complex collective bargaining agreements and simple mathematical rules

• Work directly with clients to triage and troubleshoot US and Canadian payroll issues and concerns

• Provide payroll support to internal teams, clients, and workers

• Process payroll corrections related to taxable wages, overpayments, and other calculation errors

• Hands on experience calculating and auditing of forms T4 & T4 Summary

• Process corrections for workers and for contractors

• General day-to-day administrative duties such as mail review/resolution, processing contract service letters, disability/paid leave requests, verifications of employment, check verifications, and miscellaneous invoice entries (1-off payments)

• Resolve Banking reconciliations and client/worker notifications relating to payroll and invoicing

• Document processes and maintain SOPs

• Review and prepare escheatment-related functions

• Responsible for reporting and resolving payroll calculation errors

• Be able to process manual remittances as needed

• Answer remittance questions and escalations

• Across all processes, identify areas of improvement, suggest enhancements, and surface ideas to the team lead/manager

• Collaborate with cross-functional partners to resolve customer inquiries and other escalations and update Salesforce.com cases in a timely manner

• Resolving all cases that are assigned within the required Service level agreement

• Process corrections related to worker classifications

• Process all agency notices

• Other duties as assigned

What you’ll have:

• 3-5 years of end-to-end multi-state payroll processing experience

• 3+ years CAN payroll experience in a multi-provincial payroll administration role preferred

• Entertainment industry Payroll experience highly preferred

• Union experience preferred

• Proficiency in adapting to new technology and using payroll software, Google-Suite, Microsoft Office, and Salesforce.com

• Excellent communication and conflict resolution skills

• Intermediate Excel skills

Why Join Us

At Wrapbook, creativity meets technology — and not just in the product.

In addition to a competitive salary and all the benefits you can expect from a fast-growing technology company, you’ll get access to a team of creative problem solvers and the chance to see your contributions make large impacts. Benefits include:

• Unlimited Paid Time Off

• Work from anywhere in Canada and USA

• Health and Dental benefits

• Up to $1500 towards IT set up for your home

• Up to 2% matching RRSP / 401K

• Learning and Development opportunities

• Up to $50 USD/ $66.50 CAD towards Internet/Cell phone service

Our Pledge to Fostering an Inclusive and Safe Workplace:

Wrapbook pledges to be a harassment- and discrimination-free space for everyone, regardless of age, disability, ethnicity, gender identity or expression, nationality, neurotype, personal appearance, political affiliation, professional background, race, religion, or sexual identity or orientation.

Apply Now

Have we got your attention? Submit your application today and a member of our Talent team will be in touch with you shortly!

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