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Helpdesk-System Engineer 2

At Wyetech, you’ll be at the center of an award-winning corporate culture, breaking technological barriers and solving real-world problems for our federal government customers. We are committed to hiring the best of the best, and in return, we offer a world-class, truly unique employee experience that is rare within our industry.


System Engineering responsible for engineering the TMOD ITOS  architecture implementing all requirements identified through requirements management, ensuring traceability of requirements through system design, developing, testing, verification, and validation


Analyzes user’s requirements, concept of operations documents, and high level system architectures to develop system requirements specifications. Analyzes system requirements and leads design and development activities. Guides users in formulating requirements, advises alternative approaches, and conducts feasibility studies. Provides technical leadership for the integration of requirements, design, and technology. Incorporates new plans, designs and systems into ongoing operations. Develops technical documentation. Develops system Architecture and system design documentation. Guides system development and implementation planning through assessment or preparation of system engineering management plans and system integration and test plans. Interacts with the Government regarding Systems Engineering technical considerations and for associated problems, issues or conflicts. Ultimate responsibility for the technical integrity of work performed and deliverables associated with the Systems Engineering area of responsibility. Communicates with other program personnel, government overseers, and senior executives.


Due to federal contract requirements, United States Citizenship and position appropriate security clearance is required. (e.g. Active TS/SCI security clearance with agency appropriate polygraph).


Capabilities
  • Contribute to the development of sections of systems engineering documentation such as System Engineering Plans, Initial Capabilities Documents, Requirements specifications, and Interface Control Documents
  • Manage system requirements and derived requirements to ensure the delivery of production systems that are compatible with the defined system architecture(s) – Department of Defense Architecture Framework (DoDAF), Service-oriented Architecture (SOA), etc
  • Assist with the development of system requirements, functional requirements, and allocation of the same to individual hardware, software, facility, and personnel components
  • Coordinate the resolution of action items from Configuration Control Board (CCB) meetings, design reviews, program reviews, and test reviews that require cross-discipline coordination
  • Participate in an Integrated Product Team to design new capabilities based upon evaluation of all necessary development and operational considerations
  • Participate in the development of system engineering documentation, such as System Engineering Plans, Initial Capabilities Documents, Requirements Specifications, and Interface Control Documents
  • Participate in interface definition, design, and changes to the configuration between affected groups and individuals throughout the life cycle
  • Allocate real-time process budgets and error budgets to systems and subsystem components
  • Derive from the system requirements an understanding of stakeholder needs, functions that may be logically inferred and implied as essential to system effectiveness
  • Derive lower-level requirements from higher-level allocated requirements that describe in detail the functions that a system component must fulfill, and ensure these requirements are complete, correct, unique, unambiguous, realizable, and verifiable
  • Generate alternative system concepts, physical architectures, and design solutions
  • Participate in establishing and gaining approval of the definition of a system or component under development (requirements, designs, interfaces, test procedures, etc.) that provides a common reference point for hardware and software developers
  • Define the methods, processes, and evaluation criteria by which the systems, subsystems and work products are verified against their requirements in a written plan
  • Develop system design solution that satisfies the system requirements and fulfills the functional analysis
  • Develop derived requirements for Information Assurance Services (Confidentiality, Integrity, Non repudiation, and Availability); Basic Information Assurance Mechanisms (e.g., Identification, Authentication, Access Control, Accountability); and Security Mechanism Technology (Passwords, cryptography, discretionary access control, mandatory access control, hashing, key management, etc.)
  • Review and provide input to program and contract work breakdown structure (WBS), work packages and the integrated master plan (IMP)


Required Qualifications
  • TS/SCI with agency appropriate poly
  • Fourteen (14) years experience as a SE in programs and contracts of similar scope, type and complexity is required.
  • Bachelor’s degree in System Engineering, Computer Science, Information Systems, Engineering Science, Engineering Management, or related discipline from an accredited college or university is required.
  • Five (5) years of additional SE experience may be substituted for a bachelor’s degree.


Required Technical Skills
  • Analyst experience or knowledge of customer compliance rules using tools UTT, KRS, UEE, XKS
  • Experience with GIT, Jira, Confluence, MS Office


Desired Technical Skills
  • SQL Query experience


The Benefits Package
  • Wyetech believes in generously supporting employees as they prepare for retirement. The company automatically contributes 20% of each employee's gross compensation to a Simplified Employee Pension (SEP) IRA, with no requirement for employee matching. All contributions are fully vested from day one, ensuring immediate ownership of retirement funds. 

Additional benefits include:
  • Wyetech provides a generous PTO plan of up to 200 hours annually, aligned with applicable state leave regulations. Employees have the flexibility to adjust their PTO allocation at the start of each calendar year, ensuring it meets their evolving needs.

Full-time employees have the option to participate in a variety of voluntary benefit plans including:
  • A Choice of Medical Plan Options, some with Health Savings Account (HSA)
  • Vision and Dental
  • Life and AD&D Benefits
  • Short and Long-Term Disability
  • Hospital Indemnity, Accident, and Critical Illness Insurances
  • Optional Identity Theft and Legal Protection Services


Company Environment & Perks
  • Employee Referral Bonus Eligibility up to $10,000 
  • Mobility Among Wyetech-supported Contracts 
  • Various contract and work locations throughout Maryland, Virginia, Colorado, Texas, Utah, Alaska, Hawaii and OCONUS
  • Various team-building events throughout the year such as: monthly lunches, summer company picnic, and an annual holiday party. 
  • Employees receive two complementary branded clothing orders annually.


$45.61 - $119.86 an hour
Pay Range: $45.61 - $119.86 per hour*
Hourly pay rates listed for this position serve as a general guideline and are not a guarantee of compensation. Compensation will vary dependent upon factors including but not limited to: Government contract rates; education; relevant prior work experience, knowledge, skills, and competencies; certifications, and geographic location. *Hourly pay rates reflect the pre-benefit gross wage amounts.

Wyetech, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. 


Affirmative Action Statement:

Wyetech, LLC is committed to the principles of affirmative action in all hiring and employment for minorities, women, individuals with disabilities, and protected veterans.


Accommodations:

Wyetech, LLC is committed to providing an inclusive and accessible hiring process. If you need any accommodations during the application or interview process, please contact David Schroeder, Jr. at 844-WYETECH x727 or staffing@wyetech.com. We are happy to provide reasonable accommodations to ensure equal access to all candidates. 

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What You Should Know About Helpdesk-System Engineer 2, Wyetech

At Wyetech, we’re looking for a Helpdesk-System Engineer 2 who’s ready to be at the heart of our award-winning corporate culture. You will be breaking technological barriers and tackling real-world problems for our federal government clientele. As a pivotal member of our team, you’ll be responsible for engineering the TMOD ITOS architecture and implementing all the requirements identified throughout our rigorous requirements management process. Your day-to-day will involve analyzing user requirements and leading design and development activities, where your technical leadership will shine. You’ll guide users in formulating their requirements, explore alternative approaches, conduct feasibility studies, and ensure the traceability of requirements through system design. Additionally, you’ll have the opportunity to interact directly with government personnel about engineering technical considerations while overseeing the integrity of all systems engineering work. Your qualifications will speak volumes, as you'll require an active TS/SCI clearance and a background of at least 14 years in systems engineering for similar programs. With a hands-on approach, you’ll develop system architectural documentation and contribute to an environment of innovation and collaboration. At Wyetech, you’ll find a truly unique employee experience, where your contributions are valued, your professional development is supported, and you’re part of a dynamic team aiming to make a significant impact in the tech landscape.

Frequently Asked Questions (FAQs) for Helpdesk-System Engineer 2 Role at Wyetech
What responsibilities does a Helpdesk-System Engineer 2 at Wyetech hold?

At Wyetech, the Helpdesk-System Engineer 2 is crucial in engineering the TMOD ITOS architecture. Responsibilities include analyzing user requirements, leading systems design and development, providing technical leadership, and ensuring compliance with all government specifications and standards. This position also involves developing comprehensive documentation and guiding users in formulating their needs, all while maintaining the technical integrity of projects.

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What are the required qualifications for the Helpdesk-System Engineer 2 role at Wyetech?

Candidates for the Helpdesk-System Engineer 2 at Wyetech must have an active TS/SCI clearance and at least 14 years of relevant experience in systems engineering. A bachelor’s degree in System Engineering, Computer Science, or a related field is required, though an additional five years of SE experience can substitute for the degree. The ideal candidate should also possess strong technical abilities in tools such as Git, Jira, and other systems engineering documentation.

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What benefits does Wyetech offer to Helpdesk-System Engineer 2 employees?

Wyetech provides an outstanding benefits package for Helpdesk-System Engineer 2 employees, including a company-funded Simplified Employee Pension (SEP) IRA, generous PTO of up to 200 hours annually, and various health insurance options. Additional benefits include life insurance, disability coverage, identity theft protection services, and numerous team-building activities that foster a collaborative work environment.

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Can you describe the company culture for Helpdesk-System Engineer 2 at Wyetech?

The culture at Wyetech is centered on innovation and inclusivity. As a Helpdesk-System Engineer 2, you will find yourself part of a collaborative team that values your contributions. The company fosters a supportive learning environment where employees can continually grow while balancing professional and personal commitments through flexible PTO and various community engagement events throughout the year.

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What technical skills are desired for a Helpdesk-System Engineer 2 at Wyetech?

For the Helpdesk-System Engineer 2 position at Wyetech, desired technical skills include experience with SQL queries, systems engineering documentation, and compliance tools like UTT and KRS. Familiarity with project management tools such as Jira and Confluence is also highly valued, as this role involves significant coordination and documentation for various engineering projects.

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Common Interview Questions for Helpdesk-System Engineer 2
How do you approach analyzing user requirements as a Helpdesk-System Engineer 2?

When analyzing user requirements, I first ensure clear communication with stakeholders to fully understand their needs. This involves discussing their objectives and using prior experience to guide them in formulating detailed and actionable requirements. I also utilize a structured approach to document these requirements, ensuring traceability and alignment with overall project goals.

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What experience do you have in leading system design and development?

Throughout my career, I have led several system design and development projects where I utilized cross-disciplinary collaboration. I coordinate with different departments to align technical specifications with broader project goals while continually revisiting our design choices based on real-time data and stakeholder feedback, ensuring we meet user needs effectively.

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Can you discuss a challenging project you worked on and how you overcame obstacles?

In a challenging project, we faced technical discrepancies when integrating new systems with existing architecture. I initiated a series of collaborative meetings with stakeholders to identify gaps and map out feasible solutions. By re-evaluating our project design and facilitating open communication among team members, we successfully navigated these hurdles and delivered the project on time.

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What technical documentation experience do you have?

I have developed extensive technical documentation, including system engineering plans and requirements specifications. My approach includes creating clear, concise documents that support project milestones while ensuring all technical details align with compliance standards. I prioritize making documentation accessible to all stakeholders to facilitate easier understanding and implementation.

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How do you ensure that all system requirements are met during the development process?

To ensure all system requirements are met, I utilize a checklist that aligns with our requirements management strategy. Throughout development, I continuously cross-reference our requirements against project deliverables. I also advocate for regular design reviews and updates to address any issues as they arise, ensuring compliance with standards and stakeholder expectations.

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What strategies do you employ for effective team collaboration?

Effective collaboration begins with clear communication and mutual respect among team members. I utilize project management tools to keep everyone updated on project progress and encourage open feedback sessions. My goal is to foster an environment where team members feel supported and can share ideas freely, ultimately driving innovation and success.

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What role do you think a Helpdesk-System Engineer 2 plays in a team?

As a Helpdesk-System Engineer 2, I see my role as a facilitator and technical guide. I am responsible for bridging communication between users and technical teams, ensuring both sides understand each other's needs and constraints. My ultimate goal is to maintain alignment on project objectives and provide technical insights that drive successful outcomes.

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How do you prioritize your tasks in a fast-paced environment?

In a fast-paced environment, I prioritize tasks by assessing urgency and impact on project deliverables. I maintain a flexible but structured schedule that allows room for adjusting priorities based on feedback or changes. Regular check-ins with my team help identify critical tasks and allocate resources efficiently.

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What tools do you use to manage project requirements?

I frequently use tools like Jira and Confluence to manage project requirements effectively. These tools allow me to create detailed documentation, track progress, and communicate changes to the team promptly. Their collaborative features also enable me to work closely with team members and ensure that everyone is on the same page throughout the project lifecycle.

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How do you handle feedback and changes to project requirements?

Handling feedback is an essential part of my role. I embrace constructive criticism as a means to refine project requirements. I establish clear channels for feedback and ensure that any changes are documented and communicated to all stakeholders. By being adaptable and responsive, I can incorporate changes without disrupting project timelines significantly.

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Full-time, on-site
DATE POSTED
December 8, 2024

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