Job details

Case Manager, Business Operations - job 2 of 3

Xometry is looking for a Case Manager to join their fast-growing team. The ideal candidate must have project management, supply chain, and customer service experience.

Skills

Project Management
Supply Chain Management
Customer Service
Root Cause Analysis
Strong Communication Skills

Responsibilities

Improve on-time delivery, quality, and customer satisfaction
Track and monitor progress of customer orders and partner jobs
Provide excellent customer and partner service
Apply technical knowledge on manufacturing design and production
Manage customer complaints and report on status and efforts to recover troubled orders

Education

Bachelor of Science Degree in Supply Chain, Engineering, or related field

Benefits

Diverse and inclusive workplace culture
Equal opportunity employer with a commitment to diversity, equity, and inclusion

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CEO of Xometry

Randy Altschuler

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By Xometry

Xometry launched in 2014 and has grown rapidly, driven by the ease of our instant quoting platform, our manufacturing expertise, and our relentless devotion to helping customers with their project engineering needs. At Xometry, we’re proud of ou...

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FUNDING

Public

DEPARTMENTS

Operations

SENIORITY LEVEL REQUIREMENT

Mid-Level

INDUSTRY

Enterprise Software & Network Solutions

TEAM SIZE