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Job details

Customer Advocate

Xometry, a leader in digital manufacturing, is looking for a Customer Advocate to enhance customer experiences and ensure prompt issue resolution.

Skills

  • Critical thinking
  • Analytical skills
  • Customer service
  • Problem-solving
  • Communication

Responsibilities

  • Coordinate issue resolution from start to finish.
  • Monitor support channels for customer concerns.
  • Organize cross-functional teams for immediate resolution.
  • Escalate unresolved issues to management.
  • Create daily reports on issues and status updates.
  • Analyze customer feedback data.

Education

  • College degree or equivalent experience

Benefits

  • Diversity and inclusion programs
  • Positive workplace environment
  • Professional development opportunities
To read the complete job description, please click on the ‘Apply’ button
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CEO of Xometry
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Randy Altschuler
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Xometry launched in 2014 and has grown rapidly, driven by the ease of our instant quoting platform, our manufacturing expertise, and our relentless devotion to helping customers with their project engineering needs. At Xometry, we’re proud of ou...

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FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
SALARY RANGE
$50,000/yr - $70,000/yr
EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
October 31, 2024

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