Job details

Customer Support Specialist - job 2 of 3

Xometry powers industries by connecting ideas to manufacturers. They are looking for a Customer Support Specialist to provide top-tier service across various industries.

Skills

Excellent customer service skills
Strong organizational skills
Ability to multitask in a fast-paced environment
Familiarity with ticketing systems
Situational adaptability

Responsibilities

Serve customers via effective communication and troubleshooting
Maintain the support queue and monitor ticket levels
Communicate updates to customers and internal teams
Organize customer feedback for internal teams
Meet or exceed service level standards
Create solutions to mitigate risks for customers
Focus on personal development and training

Education

Undergraduate degree or equivalent experience

Benefits

Diversity and inclusion commitment
Equal opportunity employer policy

To read the complete job description, please click on the ‘Apply’ button

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CEO of Xometry

Randy Altschuler

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By Xometry

Xometry launched in 2014 and has grown rapidly, driven by the ease of our instant quoting platform, our manufacturing expertise, and our relentless devotion to helping customers with their project engineering needs. At Xometry, we’re proud of ou...

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FUNDING

Public

DEPARTMENTS

Customer Support

SENIORITY LEVEL REQUIREMENT

Mid-Level

INDUSTRY

Enterprise Software & Network Solutions

TEAM SIZE