Job details

Customer Support Specialist - job 1 of 3

Xometry powers industries by connecting big ideas to manufacturers. The Customer Support Specialist will ensure top-tier service for customers across various sectors.

Skills

Strong listening and organizational skills.
Excellent customer service skills.
Ability to multitask in a fast-paced environment.

Responsibilities

Serve customers through effective troubleshooting and communication.
Maintain support queue and monitor ticket levels.
Provide timely updates to customers and internal teams.
Organize customer feedback for internal communication.
Meet or exceed service level metrics.
Contribute to Xometry's culture and strategic vision.

Education

Undergraduate degree or equivalent experience.

Benefits

Diversity and inclusion initiatives.
Continuous improvement opportunities.
Commitment to a positive workplace.

To read the complete job description, please click on the ‘Apply’ button

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CEO of Xometry

Randy Altschuler

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By Xometry

Xometry launched in 2014 and has grown rapidly, driven by the ease of our instant quoting platform, our manufacturing expertise, and our relentless devotion to helping customers with their project engineering needs. At Xometry, we’re proud of ou...

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FUNDING

Public

DEPARTMENTS

Customer Support

SENIORITY LEVEL REQUIREMENT

Early

INDUSTRY

Enterprise Software & Network Solutions

TEAM SIZE