Customer Service Representative - Billing/Invoicing

Solutions driven success.

XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO Logistics, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO.

Pay starts at $20.35/hour

As the Customer Service Representative, you will focus on National Account statement billing and provide professional customer service and collaborate with shop and service center personnel to resolve issues. On our team, you’ll have the support to excel at work and the resources to build a career you can be proud of.

• Full health insurance benefits on day one
• Life and disability insurance
• Earn up to 13 days PTO over the course of your first year

• 9 paid company holidays
• 401(k) option with company match
• Education assistance

What you’ll do on a typical day:

• Communicate and coordinate with terminal and shop locations about commercial invoicing
• Available for phone calls and/or video call during set work hours
• Recognize and resolve documentation errors
• Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry and billing
• Review billing statements for accurary and process for payment
• Resolve invoice matching issues within the AP system

What you need to succeed at XPO:

At a minimum, you’ll need:

• 2 years of customer service experience
• Strong computer, typing and 10-key skills
• Experience with Microsoft Office
• Availability to work a variety of shifts, including days, evenings, nights and weekends

It’d be great if you also have:

• Transportation experience
• Excellent verbal and written communication skills

This job requires the ability to:

• Walk and/or stand for extended periods of time in a climate-controlled office environment

Be part of something big. #PIQ

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.

Review XPO's candidate privacy statement here.